Job Description

Closing Date 2023/09/12
Reference Number MMH230902-1
Enquiries sandisiwe.april@momentum.co.za
Job Title Operational Governance Manager
Position Type Permanent
Role Family Risk
Cluster Health Solutions
Remote Opportunity Some of the time
Location - Country South Africa
Location - Province KwaZulu-Natal
Location - Town / City Durban
Introduction

To provide administrative structure and support to business operations that fosters an operational environment where risks associated with key processes are controlled and managed effectively whilst optimising the client experience.
Role Purpose

Work with operational team to ensure that operational risk is understood and treated effectively within the guidelines and appetite set by Health Risk.Work with the client facing team to ensure that client experience is optimised when treating risk.Ensure that key process risks are identified and that associated (necessary) management controls to treat the risk are embedded and working effectively.Work with operational business to ensure that key business processes are uniform, effective, efficient and support desired outcomes.Provide administrative and co-ordination support to the central Business Continuity function.
Requirements

• Matric or equivalent qualification

• Relevant degree or Risk Management certification or course would be advantageous

• 5 years experience in Health administration operations

• Combination of Audit, Risk and Forensic knowledge base

• Sound knowledge of Medical Schemes Act and Regulations

• In-depth knowledge of the Momentum Health administration systems i.e. Oracle 2(HIP) as well as general processes for IT Infrastructure and operations.

• Expected to have or be prepared to develop substantial knowledge of Cobit 5, C Risk and BCP methodology

• Sound working knowledge of Microsoft office suite of products

• Engaging at a senior management/executive/scheme board level

• 2 years process development experience

Duties & Responsibilities

• Contribute to the development of risk strategies that support client requirements and business objectives.

• Continuously review risk strategies and plans in anticipation of ancipated and actual regulatory changes to ensure that compliance will be enabled.

• Develop effective short, medium and long term plans to effectively manage risk.

• Support the central risk function with the allocation of risk owners.

• Collaborate with the relevant stakeholders to develop a risk treatment plan.

• Work with the relevant stakeholders to determine the approach to risk treatments.

• Tracking of risk treatment plans with reporting on progress to leadership as well as the central risk function.

• When appropriate, (assigned by Risk Owner or Leadership), execute risk treatment initiatives.

• Assist management teams in audit finding mitigation.

• Represent interest of client and report customer viewpoint to business, keeping business informed of client developments, demands, concerns and agreed deliverables.

• Attendance at Scheme meetings when required.

• Collaborate with the relevant stakeholders to document and record a catalogue of key business controls.

• Support operational managers with the design and implementation of business controls.

• Represent interest of client and report customer viewpoint to business, keeping business informed of client developments, demands, concerns and agreed deliverables.

• Work with management to ensure that reviews of key controls are completed.

• Compile operational dashboards to document and monitor operational delivery against agreed client service levels.

• Support the central health risk function with defining and delivering on the Momentum Health Solutions Combined Assurance Plan.

• Facilitate (co-ordinate) auditor activities during audits.

• Governance oversight of the year end benefit rollover review process.

• Facilitation of system access reviews.

• Work with business to build a central catalogue of key processes with assigned ownership.

• Work with business to document process risks, controls and efficiency measures.

• Work with business to design effective supporting processes to ensure governance and controls are sustainable and not dependent on a single resource.

• Collaborate with the relevant stakeholders to identify process efficiencies and the elimination of waste.

• Capture business concerns and requirements for business continuity and feed them into the central Health BCP Function.

• Collaborate with the relevant stakeholders to secure BC and DR sites for the region.

• Participate in business impact assessments and assist in the co-ordination of assessment.

• Ensure that the BC and DR documentation is current and that services and practices meet the needs of the business and clients.

Competencies

• Understands how the business operates, what the key issues and risks are that drives business success; and how they impact on the commercial viability of potential ventures and the profitability of the Health Segment.

• Anticipates, meets and exceeds clientxe2x80x99s needs by creating long lasting relationships that support the client value proposition, supports their financial wellness and ensures client centricity.

• Drive a sense of urgency, focus, accountability, agility and execution to deliver business results with strong focus on client satisfaction.

• Actively leads change, does what is right for the business and its clients and drives continuous improvement through innovation.

• Prioritises the business interests of Momentum Health Solutions and invests in the success of the group by aligning effort across divisions.

• Persuades, convinces, influences and inspires others, both within Momentum Health Solutions and externally to win support, loyalty and gain commitment to the purpose of Momentum Health Solutions.

• Manages self and relationships with others effectively, deals with ambiguity, uncertainty and pressure, and provides perspective in difficult situations.

• Is sensitive to individual and cultural differences and demonstrates humility and an openness to engage people from diverse backgrounds and cultures to the mutual benefit of all parties concerned.

Policy

We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.

Momentum Metropolitan