Job Description

Position Title: Operational Assistant Private Client Securities
Location: Claremont, Cape Town, South Africa
Work Type: Full-time, In-Office
Reporting to:
PCS Operations Manager
Purpose of the Role:
My Client facilitates individual client investments in direct share portfolios on the JSE and global stock exchanges. Services include a wide range of model-tracking and bespoke managed share portfolios, as well as the implementation of execution-only portfolios (non-managed).
In collaboration with third-party service providers, broader business units, and the Trading Desk, the Operations Division is responsible for the efficient implementation of these share portfolios. Operational Assistants are responsible for a variety of processes and ad hoc tasks related to the implementation and maintenance of private share portfolios.
Qualifications, Skills and Characteristics Required:
National Senior Certificate with relevant subjects and above average results
Undergraduate degree (e.g. BCom or relevant qualification)
Minimum of three years' experience in an operational role within the financial services industry
Strong knowledge of financial markets
Process-driven with a high level of attention to detail
Strong problem-solving skills and ability to recommend improvements
Excellent time management and commitment to meeting SLAs
Effective planning and organisational skills
Fast learner with strong initiative
Excellent verbal and written communication skills
Ability to perform under pressure in a demanding team environment
Strong team player, but also capable of working independently
Competency Requirements:
Proficiency in Microsoft Office, particularly Excel
Working knowledge of portfolio management systems, trading systems, and workflow systems is beneficial
Responsible, detail-oriented, and proactive in fulfilling duties
Strategic Business Deliverables:
Open new investment accounts at various third-party providers
Verify accurate recording of client details
Ensure timely and correct investment/disinvestment from share portfolios
Confirm trade execution by the Trading Desk as per instructions
Record valid base costs on share transfers in and ensure rollover where required
Manage client information on the portfolio management system
Capture and maintain accurate client data
Link each portfolio/account to a Tyrus client profile
Set up dividend payout or reinvestment preferences
Configure communication preferences for broker notes and statements
Record any trading restrictions (e.g. for directors, employees) at the portfolio level
Perform periodic data quality clean-ups
Generate and link client usernames and passwords
Monitor and manage workflow system to ensure timely execution of instructions
Respond to queries from Advisors and Advisory Assistants
Account for client loans against share portfolios
Liaise with third-party service providers and internal teams such as the Trading Desk and operations staff
Carry out various ad hoc projects and tasks related to private client security portfolios