Job Description

Operation Manager

Join us at Hillebrand Gori - a company of DHL Global Forwarding


Are you passionate about shipping, beverages, innovation and exceptional customer service? Hillebrand Gori is the beer, wine, and spirits logistics powerhouse of the DHL Group. We go beyond moving containers, we connect people with products they love.


With a global reach across the Americas, Asia Pacific, Europe and Middle East & Africa, we are one of the most renowned beverage logistics company in the world. Start your career with our amazing team! Learn more about us: https://www.hillebrandgori.com


Hillebrand Gori is looking for a Operation Manger

Job Purpose

As a Operation Manager, you will participate in design and ensure implementation of import/ export strategy to provide preparation and clearance of documentation through the relevant authorities and guide and advise customers on import/ export operations and regulations in line with business strategy and objectives, corporate guidelines and policies

In this job, you will:

Contribute to design import/ export strategy in line with business strategy and requirements, corporate guidelines and policies Prepare plans, organize and control import/ export operations to optimize service and performance Ensure transactional operations in the receiving area such as delivery arrangement, planning and follow-up of shipment Guide preparation, and handling of required import documents according to regulations and internal procedures Monitor shipment status in the import area, identify incidents and take actions for resolution of incidents Support customer service in the incident and exception management resolution Provide subject matter expertise for ad-hoc operational questions with regards to accounts which are being serviced Review proper implementation of customer before operations is starting regular business service Review supplier performance as against set targets, provide feedback and develop improvement plan, when required Develop and build relationships with key suppliers Collaborate with and build relations with other internal functions such as capacity management, OCC, sales, customer service, etc. Ensure achievement of high standards of operational quality throughout import/ export operations, data quality and support functions Participate to develop import/ export operations processes and procedures and ensure adherence to compliance/ quality standards Study issues, determine opportunities and introduce best practices and quality standardsfor import/ export focusing on increasing effectiveness and efficiency Influence others outside of own job area regarding policies, practices and procedures Develop strong, trusting relationships with business leaders across DHL Cooperate with and coordinate 3rd parties e.g. external service providers Advise customers and key stakeholders on processes, systems and tools Manage experienced professionals who exercise latitude and independence in assignments

You bring the following skills and qualifications:

Bachelor's degree * More than 6 years of experience