Job Description

Were Hiring: Onsite Support & Installation Technicians Multiple Locations
Locations:

• Western Cape: George
• Free State: Bloemfontein
• KwaZulu-Natal: Durban

Reporting To: Branch / Area Manager
Direct Reports: None
Role Purpose
Join Lesaka Point of Sale as an Onsite Support & Installation Technician and play a critical role in delivering world-class POS solutions to the hospitality industry. Youll handle installations, troubleshooting, and client training while ensuring smooth go-lives and exceptional customer service.
This is a hands-on, field-based role for a tech-savvy problem solver who thrives in fast-paced environments and enjoys working independently.
Key Responsibilities

• Installation & Setup: Install POS terminals, printers, scanners, and networking infrastructure for hospitality clients.
• Onsite Support & Troubleshooting: Resolve hardware/software issues, repair faulty equipment, and adapt solutions to client environments.
• Configuration & Testing: Configure BIOS, IP settings, and load POS software; conduct full functionality tests.
• Client Training & Liaison: Train customers on installed systems and maintain professional client-facing communication.
• Operational Duties: Manage Lesaka loan equipment, stock take, and complete installation checklists with accurate documentation.
• After-Hours Support: Participate in standby rotation and handle urgent issues outside business hours.

Minimum Requirements

• Grade 12 / Matric
• IT qualification recommended (A+ / N+)
• 12 years experience in IT hardware support or field installations
• Windows networking experience
• Strong diagnostic and problem-solving skills
• Excellent written and verbal communication
• Own reliable vehicle and valid drivers license (essential)
• Willingness to work irregular hours and travel long distances
• Hospitality or POS-related tech experience is an advantage

Key Traits We Value

• Independent and proactive
• Customer-focused and service-oriented
• Strong attention to detail and time management
• Professional, energetic, and collaborative

Your Impact Will Be Measured By

• Successful installations and go-lives
• Timely resolution of technical issues
• Client satisfaction and positive feedback
• Accurate documentation and CRM updates

Why Join Lesaka?
Be part of a leading POS technology provider that values innovation, reliability, and customer success. Your work will directly impact the hospitality industry across South Africa.
Preference will be made to support EE / AA measures.

Skills Required