Job Description

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A client in packaging distribution, supplying high-quality packaging consumables to a wide range of industries is seeking a full-time, on-site Sales Support Specialist to join their sales team. You will play a critical role in impacting their revenue growth & brand identity division, by delivering world-class customer experiences. This role is designed for someone who thrives in a fast-paced environment, understands the importance of detailed coordination, and is committed to purposefully connecting with customers, suppliers, and internal teams. Reporting to the Sales & Brand Manager, you will help ensure operational excellence through accuracy, proactive communication, and relationship support.
Key Responsibilities:
Customer Support & Relationship Management:

• Provide responsive, friendly, and accurate support to customers via phone, email, and walk-ins.

• Track and manage sales orders, customer quotes, and delivery follow-ups with attention to product accuracy and turnaround time.

• Build long-lasting customer relationships by cultivating an understanding of their packaging needs, preferences, and buying patterns.

• Respond promptly to customer queries and complaints and resolve issues collaboratively with the sales and operations teams.

• Maintain up-to-date and accurate customer records across accounting and CRM systems.

Sales Administration & Data Integrity:

• Maintain all customer master data, including pricing, contact details, and transaction history.

• Prepare and process quotes and sales orders for approval and execution.

• Log customer and sales team interactions in CRM to ensure visibility and accountability.

• Review and analyse sales data to assist in the preparation of reports, stock movement summaries, and profitability insights.

Sales Team Support:

• Work closely with Sales Representatives to help them meet and exceed targets by handling administrative tasks and freeing up their time for relationship-building and closing deals.

• Monitor open quotes and support sales conversions through proactive customer engagement.

• Support the Sales & Brand Manager with travel bookings, events, and report preparation.

Digital Marketing & Brand Engagement:

• Coordinate and execute digital marketing efforts, including content scheduling, social media engagement, and email marketing.

• Assist with promotional campaigns and client communications to enhance brand visibility and lead generation.

Performance Expectations:

• Provide reliable and efficient sales administrative support that directly contributes to revenue growth and customer satisfaction.

• Uphold a high level of data integrity, accuracy, and detail across all systems and documents.

• Support the broader team by actively engaging in problem-solving and identifying opportunities for continuous improvement.

Requirements

• 5+ years' experience in a fast-paced sales & customer service environment.

• Manufacturing or packaging experience preferable.
• Accomplished analytical and critical thinker who proactively anticipates needs and trends.

• Excellent written and verbal communication skills in both English and Afrikaans.

• Strong interpersonal skills and an ability to work across diverse teams and personalities.

• Consistently delivers work that is accurate, thorough, and carefully considered.

• Proven ability to create win-win solutions and resolve conflict constructively.

• Track record of resilience and maintaining high standards under pressure or adversity.

• Proficient in Sage, POS systems and Microsoft Office, especially Excel.

• Experience with CRM systems and digital marketing platforms like Canva.

• Reside in the Northern Suburbs of Cape Town.

• Valid Matric Certificate, with a qualification in Marketing or Business Administration preferred.

Benefits

• Full-time on-site, Monday's to Friday's from 08:00 to 17:00 in Backenfell, Cape Town.

• This role would require occasional management of client inquiries outside of the business operational hours.