Job Description

Key Responsibilities



Manage accommodation and spa reservations via phone, email, and OTA platforms



Maintain accurate rates, availability, and content across online booking channels



Coordinate guest itineraries, activities, and special requests



Provide concierge-style guest support, including transport arrangements and recommendations



Process bookings, confirmations, and payments with attention to detail



Maintain accurate reservation, revenue, and guest records



Liaise with on-site operations teams to ensure smooth arrivals and departures



Deliver consistent, high-level guest service in line with brand standards



Minimum Requirements



5-8 years' experience within a 4- or 5-star lodge or hotel environment (essential)



Proven experience working with OTAs and reservations support functions



Nebula reservation system experience (highly advantageous)



Fluency in Mandarin, Arabic, or Russian (advantageous)



Strong understanding of luxury lodge operations and guest expectations



Excellent computer literacy and confidence using booking systems



Strong communication, organisational, and customer service skills



Ability to perform under pressure in a high-volume, fast-paced environment



Passion for hospitality, tourism, and conservation



Between 5 - 7 Years