Job Description

My client, a well-established name in the fruit industry has a career opportunity for a self motivated and driven Online Sales Administrator. The successful candidate must have excellent organisational and communication skills, and must be able to work on their own. This position is to maintain and improve digital sales growth

Requirements:

• Minimum Matric with mathematics
• Previous online sales experience
• Calm and professional demeanor
• Must be computer literate

Responsibilities:

• Tracking online orders by ensuring stock leaving stores via online store is correctly invoiced and accurately packed.
• Communicate expected delivery dates and follow up with customers to ensure content delivery.
• Expand and grow online sales.
• Manage the day-to-day operations of online.
• Assist with delivery routings for Online and Drop shipments.
• Check and manage adequate stock levels for online and consignment stores.
• Process returns accordingly with credits and refunds and the gateways or through coupons.
• Assist with stock take for online stock and consignment stock.
• Process and track online orders from back end to automatic sales order to invoice.
• Ensure all orders are packed timeously.
• Ensure paperwork is completed correctly.
• Manage and process all consignment requirements (orders, stock levels, assemblies and administration)
• Follow up immediately on customer queries and complaints, resolve through excellent customer service.
• Manage sample procedure including recording, issuing, organization stock and arranging delivery.
• Develop positive working relationship with the support in divisions and operations team to ensure proper operational support.
• The sales contact point needs to be occupied at all times during normal business hours.
• Present company in a professional, pleasant, constructive manner
• Adhere to high ethical standards and comply with all regulations/applicable laws.
• Reports to General Manager

Helderberg Personnel