Job Description

Office Supervisor

• Based in Benoni (Moving to Bredell, Kempton Park in April)
• Aluminium industry experience non-negotiable.
• Oversee Internal sales and admin must have good knowledge of both departments.

The core purpose of the role is to generate sales and visit key clients, and direct the activities of the office, whilst ensuring sufficient stock availability at the branch.

MAIN RESPONSIBILITIES

ADMINISTRATION AND REPORTING

• Post Receiving of stock items (GRV) on SAGE.
• Administer Inter Branch Transfers.
• Administer Branch credits
• Control Branch Freight administration.
• Control cash sales
• Control Branch PODs.
• Control office supplies.
• Complete general administration duties as required by the needs of the branch.

SALES

• Responsible for achieving sales targets and the planned increase of market share.
• Ensure accurate and timeous processing of sales orders by the Internal Sales Department.
• Prepare quotes; sales orders and invoices timeously and accurately and ensure stock availability as per orders.
• Develops, interprets, and produces data on sales performance and sales plans and is responsible for ensuring exceptional customer service of internal sales division.
• Analyse customers and identify products not buying/stopped purchasing & increase buying of such.
• Assist with any other sales related tasks as required by the Branch Manager

CUSTOMER SERVICE

• Ensure all departments always maintain a high level of customer service levels standards.
• Provide daily feedback to customers on back orders and out-of-stocks.
• Ensure sufficient depth of relationships within Key Accounts to promote continuity and growth.
• Closely monitor client requirements and identify opportunities to sell innovative products into the portfolio.
• Resolve sales and admin queries timeously.

PURCHASING

• Prepare local orders according to purchasing data sheets
• Purchasing of goods locally (aluminium extrusions and hardware) at cost effective prices and high quality; maintaining sufficient stock levels at the branch.

SHEQ INTEGRATED MANAGEMENT SYSTEM CONTROL

• Ensure adherence to the OHS Act.
• Participate in any Integrated Management System activities as required.
• Identify and report opportunities for improvement, Non-Conformances, and Incidents in area of responsibility.
• Ensure adherence to all company policies and procedures.
• Always maintain a high level of customer service levels standards.
• Ensure the Sales Department maintains and complies with standards of health and safety, and hygiene always.

QUALIFICATIONS

• Grade 12 with a series of short and longer course certifications.
• Valid Drivers license.

EXPERIENCE

• Aluminium industry experience non-negotiable.
• 5 years experience in a supervisory position, managing employees.
• 8 years experience in a sales and administrative environment.

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