Job Description

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WHAT IS YOUR ROLE

As the Office Operations and Compliance Advisor, you'll support the day-to-day operations and community initiatives of Boldr. You'll have the opportunity to fuel our growth by ensuring everything within the office runs like a well-oiled machine. You will also engage and empower Boldr's community impact internal stakeholders. You must be passionate about compliance, project management, and driving various advocacies that advance Boldr's core values and goals. This role will assist in managing all Boldr's projects relating to all things office operations and compliance with the purpose of providing efficient, effective and compliant working environments for Boldr's Team Members, whether working from home or from office. You will seek to improve safety and security along with the ZA Facilities leader(s), to support Boldr's strategic compliance goals, as well as internally audit Boldr's compliance with legal, statutory and certification requirements. You'll work closely with various teams like Information and Communications Technology (ICT), Marketing, People Experience (PX), Impact, and Client Experience. You'll also serve as the point of contact of all external stakeholders our co-tenants, landlords and Security Providers.

WHAT WILL YOU DO

Office Operations

• Assist with Asset management: manage and update inventory
• Maintain office services by organizing office operations and procedures along with Facilities leadership
• Maintain office efficiency by planning and implementing office layouts and motivating for any equipment procurement
• Measuring and auditing the office and operations against standards; motivating necessary adjustments and working with the Operations Operations/Facilities leaders to implement the required improvements
• Daily office and perimeter walkabouts to observe and communicate any deviations in terms of security and compliance.
• Keep the Operations Operations/Facilities leaders informed by reviewing monthly reports; summarizing information and assist to identify trends
• Assist to Achieve financial objectives by keeping the Office Petty Cash expenditure sheet updated
• Assist the Facilities leader to ensure our office is orderly, healthy, safe, and is conducive to a productive atmosphere
• Assist with the sourcing of quotations and drafting of motivations for Director of Country Operations' consideration.
• Assist in planning all Boldr employee engagement activities during shifts in order to increase interaction and participation
• Assist the Office Operations leader with the well-being of employees within the office by planning and implementing health and wellness initiatives
• Assist the Facilities leader in managing all compliance and auditing record keeping
• Responsible for the scheduling transportation requirements on time in accordance with the Transport Contractor SLA
• Leverage, and at times align with, the best office operations practices from other Boldr regions and decide on best fit for ZA
• Assist the Office Operations leader in the creation, management and execution of Boldr ZA business continuation plan (BCP).
• Coordinate shifts and working arrangements with client teams to ensure supervision on site for every shift

• Assist the Office Operations leader the conceptualization, project management, implementation, and monitoring of internal community-focused projects in current and future Boldr team member communities.
• Assist in the creation and monitoring Boldr's pipeline of team member projects and advocacies and expand opportunities for team member engagements in such activities
• Document and report progress, stories, and cases of team member's community impact work for internal and external dissemination and marketing

• At least a higher Diploma in any field you're passionate about!
• Leadership competencies
• Project Management skills and office operations experience
• Excellent knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications
• Ability to accept feedback gracefully
• Experience in BPO, call center and global business services (night shift preferred)
• Health, Safety and Environmental implementation and auditing experience would be an advantage

Boldr