Job Description

MINIMUM REQUIREMENTS:

• High school diploma or equivalent
• Quickbooks knowledge is an advantage
• Microsoft Office proficient
• Previous retail sales experience, preferably in furniture or home decor.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proven track record of achieving sales targets and providing excellent customer service.
• Basic math skills for processing sales transactions.
• Flexible schedule, including availability to work weekends and holidays.

• Sales techniques
• Customer service
• Product knowledge
• Communication
• Interpersonal skills
• Problem-solving
• Inventory management
• Point of Sale (POS) systems
• Time management
• Negotiation

• Direct Sale of office Furniture :
• Reply to all Quotes (emails, websites, calls & WhatsApp)
• Answering phone calls
• Reception of clients with a welcoming smile
• Obtain a Brief of customer requirements - Space Planning
• Offer cost effective / alternate solutions
• Monitor product line gross margin / mark-up
• Generate Quote, Follow-up on receipt of quote, Acceptance of signed quote
• Complete Customer Detail Form
• Verify Performa Invoice
• Complete customer details
• Generate Pick List, Check & sign Pick List

• Handle Takealot orders & Takealot Portal queries and returns:
• Manage Takealot Portal
• Process orders & returns
• Prepare Orders (Check component completeness)
• Packaging & labelling boxes
• Packaging materials

• Processing of Bills:
• Correct complete Product details description per line item, correct stock code with category, correct pricing, correct unit pricing with discounts
• Request a quote / sales order from supplier
• PO to correspond with Customer Proforma
• Confirm estimated delivery date, arrange & schedule delivery date with client, call client to advise of scheduled delivery, obtain a Brief & Post Delivery Form from installation team
• Receive stock, confirm product as per QB PO & Supplier Quote
• Sign & date Supplier Invoice
• Follow-up with client - 7 days post delivery
• Encourage client on submitting a Google Review or Rate our Service

• Daily Admin & Office Duties:
• Generate quotes, follow-up quotes, amend quotes & finalize and confirm quote
• Generate Quick Books Invoice
• Generate Credit to Client
• Trip Sheet
• Warehouse, Showroom & Office stock take
• Cleaning Showroom upstairs & downstairs
• Final check as per invoice (quantity)
• General security duties