Job Description

Job Title: Administrator

Department:

Administration / Sales Support

Location:

BA Gamotlharo Tribal Road, Northern Cape, 8460

Employment Type :

Fixed term contract

Job Purpose

To provide administrative and customer service support to ensure smooth day-to-day operations within the cleaning chemical manufacturing company. The role involves processing sales orders, handling telephonic inquiries, general office administration, and logging customer complaints efficiently and professionally.

Key Responsibilities

1. Sales Order Processing

Receive, verify, and process sales orders accurately in the company system. Liaise with the sales and production teams to ensure timely order fulfilment. Prepare order confirmations, delivery notes, and invoices.

2. Customer Communication & Support

Handle incoming telephone calls and respond to customer inquiries professionally. Provide product information, pricing, and availability details to customers. Log and track customer complaints, ensuring they are forwarded to the relevant department for resolution.

3. Administration

Maintain and update customer records in the database. Perform general office duties such as filing, scanning, and data capturing. Assist with preparing reports, correspondence, and meeting documentation.

4. Complaints Management

Accurately record customer complaints in the company's complaint log. Coordinate with Quality Control and relevant teams to investigate and resolve issues. Provide feedback to customers on complaint status and resolution timelines.

5. Support to Management

Assist in compiling sales and customer service performance reports. Support stock control by coordinating with warehouse staff regarding order status. Ensure compliance with company procedures, including quality and safety standards.

Requirements

Education & Qualifications

Grade 12 (Matric) or equivalent. Administrative or customer service qualification (advantageous).
Office Administration (NQF Level 4-6)

Experience

Minimum 2 years in an administrative or sales support role, preferably in manufacturing or FMCG. Experience in cleaning chemicals, manufacturing, or related industry (advantageous).

Skills & Competencies

Strong administrative and organisational skills. Excellent telephone etiquette and communication skills. Proficiency in MS Office (Word, Excel, Outlook). Ability to work under pressure and meet deadlines. Attention to detail and accuracy in data capturing. Customer service orientation.

Key Attributes

Professional and courteous manner. Problem-solving mindset. Team player with a proactive approach. High level of integrity and confidentiality.

Working Conditions

Site-based interaction with warehouse and production teams. Standard working hours.
Enviro Det reserves the right to make an appointment in line with the company's Employment Equity targets, and we are an equal opportunity employer.

Job Type: Temporary
Contract length: 12 months

Education:

High School (matric) (Required)
Experience:

sales or administrative support: 2 years (Required)
Location:

Kuruman, Northern Cape (Required)
Work Location: In person

Application Deadline: 2025/09/03