Job Description

We are seeking an experienced

NOC Manager

to lead and manage a 24x7x365 Network Operations Centre. The role is responsible for overseeing up to 25 Tier 1-3 engineers, ensuring operational and customer service excellence, service availability, and SLA compliance across customer and core network environments.

Key Responsibilities

Lead, mentor, and manage Tier 1 NOC Engineers across shift-based operations Active ticket management accross Tier 1, 2, 3 and Core engineering teams, ensuring adherence to SLA's Ensure continuous monitoring and rapid response to network events and incidents Own end-to-end incident, problem, and escalation management in line with SLAs and SOPs Drive continuous service improvement, KPI management, and operational optimisation Ensure accurate daily, weekly, and monthly reporting on NOC performance Manage shift rosters, performance, training, and overall team wellbeing Coordinate with internal teams and third-party service providers to ensure service excellence

Key Requirements

Matric (Senior Certificate) - essential ITIL Foundation (Incident, Change, Problem Management) - advantageous 5+ years' experience as a NOC Manager Proven experience managing teams of 15+ engineers Strong knowledge of network technologies (e.g. Mikrotik, Juniper, Arista, Palo Alto, Fortinet) and monitoring tools (e.g. Zabbix, Splunk, Elastic, Grafana) Excellent leadership, communication, and decision-making skills Customer-focused with strong analytical and problem-solving ability Valid driver's licence and own transport

What We're Looking For

A hands-on leader who thrives in a high-availability environment, can manage pressure, drive high standards, and build a motivated, high-performing NOC team.

Job Type: Full-time

Pay: R40000,00 - R60000,00 per month

Application Question(s):

Give a brief summary of your current experience as a NOC Manager, detailing team sizing and accountabilities.
Work Location: In person