Job Description

A bit about us

We're a world-leading smart mobility SaaS tech company with over 2,000,000 active users. Our teams are collaborative, vibrant and fast-growing, and all team members are empowered with the freedom to influence our products and technology.

Are you curious, innovative and passionate?

Do you take ownership, embrace challenges, and love problem-solving?

The Network Operations Center (NOC) Engineer will be responsible for monitoring, supporting, and maintaining Cartrack's critical infrastructure and services in a 24/7 environment. The role focuses on incident detection, troubleshooting, escalation, and ensuring service availability across the open-source Linux-based technology stack. This position requires shift work and participation in rotation schedules to provide continuous operational support.

You want to

Monitor infrastructure, applications, and services for performance, availability, and security issues. Respond to alerts, incidents, and outages, ensuring timely resolution or escalation to relevant teams. Perform initial troubleshooting and root cause identification for system and network issues. Maintain accurate incident logs, shift handovers, and reporting of system events. Work closely with SRE, DevOps, and development teams to escalate and resolve complex issues. Ensure SLA adherence for uptime, incident response, and recovery times. Document procedures, known issues, and resolutions for operational knowledge sharing. Participate in shift rotations (day/night/weekend) to ensure round-the-clock monitoring coverage.

You have

Strong experience with Linux/Unix environments (open-source stack). Basic to intermediate knowledge of networking (TCP/IP, DNS, firewalls, load balancing, VPNs). Familiarity with monitoring and alerting tools (e.g., Nagios, Zabbix, Prometheus, Grafana, etc.). Experience in incident management and escalation processes. Good understanding of ITIL processes (Incident, Problem, Change management). Strong troubleshooting, analytical, and communication skills. Ability to work under pressure in a 24/7 operational environment. 3+ years of experience in SRE, DevOps, or related infrastructure/operations roles. Ability to work flexible hours, including shift rotations and on-call duties.

Nice to Have

Exposure to container environments (Docker, Kubernetes). Experience with automation or scripting (Bash, Python). Familiarity with CI/CD pipelines or open-source infrastructure tools. Previous NOC, SOC, or SRE/DevOps support experience.

Qualifications

Diploma or degree in IT, Networking, or related field (or equivalent hands-on experience).

2+ years of experience in NOC, system operations, or infrastructure support.

Willingness and ability to work in shifts and on a rotation schedule.

Job Type: Full-time

Ability to commute/relocate:

Rosebank, Gauteng: Reliably commute or planning to relocate before starting work (Preferred)
Experience:

IP networking: 3 years (Preferred) Computer networking: 3 years (Preferred) Network protocols: 3 years (Preferred) NOC: 4 years (Preferred)
Work Location: In person