Job Description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accorxe2x80x99s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"



What you will be doing:

Reporting to the Director of Front Office, you will lead the overnight team to maximize the guest journey and proactively ensure Front Office operations are set up for success. You will also:

• Consistently offer friendly, engaging & proactive guest service
• Lead and support the overnight operations, including Front Desk, Royal Service, Guest Services, and Engineering, to ensure seamless service according to our standards
• Supervise and perform night audit functions, ensuring proper balancing of hotel revenues in rooms and food & beverage
• Maximize rooms revenue through balancing inventory, participating in yield management meetings, and implementing supporting agreed upon Revenue Management strategies and practices
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Strive to always improve and recover remarkably by seeking and utilizing our guest feedback
• Communicate operational needs and pertinent information to necessary teams through daily pre-shift briefings, emails, monthly meetings, etc.
• Maximize additional revenue and motivate colleagues through by implementing or maintaining colleague incentive programs
• Coach, mentor, develop and train the overnight team in personal and professional development
• Engage colleagues through active leadership, timely action planning, consistent communication, and meaningful recognition
• Act as a role model for our brandxe2x80x99s mission, service culture, and values
• Improve and maintain guest satisfaction scores through ongoing learning and training of brand standards and service essentials to Rooms division team
• Active member of the Emergency Response Team, including crisis management, emergency and evacuation procedures, fire panel management, etc.
• Promote a safe working environment by following, implementing, and maintaining Health & Safety standards
• Assist with all other special projects, duties and tasks as assigned by hotel leadership team

Qualifications

Your experience and skills include:
Previous experience in a leadership role within a similar hotel brand or business
Passionate to grow and develop self and others
Strong relator with ability to build relationships
Strategic, creative and able to communicate effectively
A proven leader who is able to inspire others
Strong business acumen and demonstrated success in driving the commercial performance of the business and delivering on KPIs.

Accor