Job Description

Key Responsibilities:

• Deliver a personalised, high-touch customer experience aligned with a premium automotive brand.
• Understand and anticipate the unique needs of luxury vehicle buyers.
• Conduct professional vehicle presentations and test drives tailored to individual client preferences.
• Guide clients through the entire sales journey, from initial consultation to vehicle handover.
• Prepare and present quotations, finance options, and trade-in evaluations.
• Ensure all documentation is completed accurately and in compliance with dealership and brand standards.
• Build long-term relationships with clients to encourage loyalty and repeat business.
• Maintain regular communication with clients post-sale to ensure satisfaction and identify future opportunities.
• Handle any concerns or queries with discretion, professionalism, and urgency.
• Maintain expert-level knowledge of the product range, including features, specifications, and innovations.
• Attend brand training, product launches, and events to stay current with new models and technologies.
• Represent the dealership and brand at luxury events, launches, and client functions when required.
• Achieve individual monthly and quarterly sales targets.
• Maintain accurate records of customer interactions, sales activities, and pipeline status.
• Submit regular sales reports and updates to management.
• Work closely with finance, service, and delivery teams to ensure a seamless and premium customer experience.
• Support dealership marketing initiatives and participate in showroom events and promotions.

Required Qualifications & Experience:

• Previous experience in vehicle sales or a high-end customer service environment.
• Candidates from the luxury hospitality industry (e.g., hotels, airlines, concierge services) are encouraged to apply.
• Valid driver's license and reliable transport.

Preferred Skills & Attributes:

• A passion for luxury vehicles.
• Exceptional interpersonal and communication skills.
• Impeccable grooming and professional presentation.
• High emotional intelligence and the ability to engage with discerning clientele.
• Strong attention to detail and a commitment to delivering excellence.