Job Description

A leading consulting company is looking for a Network and IT Support Field Technician to join their team in Cape Town, WC. The client is a consumer service management & rating platform that offers wireless IoT technology solutions for Customer Service Feedback & surveys, as well as Retail and Ticket-Based Queue Management Systems.
They offer real-time data on customer service & satisfaction levels, staff performance, and general operational & analytical feedback. Their cloud-based big data and retail analytics solutions give management the ongoing ability to benchmark staff and overall service performance, as well as implementing real-time in-store market research.
Responsibilities:
Build and maintain strong relationships with our regional customer base.
Install and maintain Service Systems equipment and systems at customer sites.
Establish and manage support call cycles.
Submit complete and accurate records and paperwork to the relevant departments.
Possess strong administration skills and a proactive, can-do attitude.
Be prepared to take on additional tasks as required by the company. Requirements:
Valid unendorsed South African drivers licence and own reliable transport;
Clear criminal record;
Ability to work unsupervised;
Ability to embark on trips that cover the Western Cape, Eastern Cape and Northern Cape (and other provinces and Southern African countries when required) for up to two weeks at a time;
Valid passport and ability to travel to Southern African countries including Mozambique, Swaziland and Lesotho if and when required;
Honest and reliable, with a clear sense of responsibility and accountability;
Excellent communication skills;
Technical acumen including computer support as well as computer and IOT network maintenance and support;
Ability to troubleshoot problems and resolve problems experienced on site, while in constant communication with the back office for support;
Willingness to put in extra time if and when required;
Computer literate in Google Workspace, as well as call-out / site visit inspection software for reporting purposes. Contact Hire Resolve for your next career-changing move.
Our client is offering a highly competitive salary for this role based on experience.
Apply for this role today, contact Gaby Turner at or on LinkedIn
You can also visit the Hire Resolve website: or email us your CV:

Skills Required