Network Engineer Tier 2 (sdwan+ccnp)
Johannesburg, Gauteng, South Africa
Job Description
Position Purpose:
Responsible for ensuring stability of the network and optimal Customer satisfaction.
Key stakeholder Relationship:
Internal
- All Internal departments
- Customers, Service Providers
- CCNA qualification
- ITIL Foundation
- 2 years experience in a Cisco environment
- Must be willing to work weekends shifts on a monthly basis
- Must be willing to work flexible shifts and overtime
Knowledge
- Thorough knowledge of networks in the telecommunications industry
- Knowledge of customer service principles
- Written and verbal communication skills
- Practical understanding of network design
- Customer Responsiveness
- Teamwork
- Results driven
- Problem solving skills
- Attention to detail
- Stress tolerance
- Resilience
- Iniatitive
CANCELLATIONS & MONITORING
Tasks
- Ensure efficient processing of cancellation requests
- Monitoring changes on Zabbix processed as needed
Tasks
- Diagnose the problem, escalate the issue to tier 3/4/5 as quickly as possible with issues found
- Ensure all necessary local loop configurations are completed
Tasks
- Deal with Customers, either telephonically, Skype or via email, in a courteous, efficient, and prompt manner
- All emails to be written in appropriate business language
- Ensure "active" listening at all times when dealing with Customers
Tasks
- Visit sites as needed to do router installs, fault finding and various requested client site tasks
- Configure routers for new turnups and existing replacements
Tasks
- Work with colleagues to achieve overall team goals
- Highlight problems and work with team to find solutions
- Take personal ownership of problems
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Job Detail
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Job IdJD1264084
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned