Job Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In todayxe2x80x99s xe2x80x98iNTTerconnectedxe2x80x99 world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the worldxe2x80x99s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team? Summary
Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.

Working at NTT



The Network Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. Their primary objective is to ensure zero missed service level agreement conditions. The Network Engineer (L1) focuses on first line support for standard and low complexity incidents and service requests.

Key Roles and Responsibilities:

xe2x97x8f Monitors client infrastructure and solutions

xe2x97x8f Identify problems and errors prior to or when they occur

xe2x97x8f Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction

xe2x97x8f Investigate first line incidents assigned and identify the root cause of incidents and problems

xe2x97x8f Fulfil approved requests following agreed procedures

xe2x97x8f Provide telephonic or chat support to clients when required

xe2x97x8f Execute approved maintenance activities including patching and configuration changes

xe2x97x8f Follow the required handover procedures for shift changes to ensure service continuity

xe2x97x8f Report and escalate incidents where necessary

xe2x97x8f Ensure the efficient and comprehensive resolutions of incidents and requests

xe2x97x8f Proactively identify opportunities for work optimisation

xe2x97x8f Update existing knowledge articles or create new ones

xe2x97x8f Identify opportunities for work optimisation including opportunities for automation of work, request fulfilment, incident resolution and other general process improvement opportunities.

Knowledge, Skills and Attributes:

xe2x97x8f Ability to communicate and work across different cultures and social groups

xe2x97x8f Ability to plan activities and projects well in advance, and takes into account possible changing circumstances

xe2x97x8f Ability to maintain a positive outlook at work

xe2x97x8f Ability to work well in a pressurised environment

xe2x97x8f Ability to work hard and put in longer hours when it is necessary

xe2x97x8f Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting

xe2x97x8f Ability to adapt to changing circumstances

xe2x97x8f Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey

Academic Qualifications

xe2x97x8f Diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

#Dimensiondatacareers

What will make you a good fit for the role?

• Up to date and relevant ITIL certification (Foundation Level)
• CCNA Enterprise
• CCNP Enterprise an advantage
• Cisco Firewalls and Routers
• IPT Telephony
• Wireless Knowledge
• NSE 1,2,3 or 4.
• Fortinet
• SDWAN experience advantageous.
• Routing
• LAN xe2x80x93 WAN
• Experience with Networking

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

Being part of a global pioneer xe2x80x93 where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

Being at the forefront of cutting-edge technology xe2x80x93 backed with a 150-year heritage of using technology for good. With 40% of the worldxe2x80x99s internet traffic running on our network and where Emoji were first invented, you can be proud of the groupxe2x80x99s many new xe2x80x98firstsxe2x80x99.

Making a difference xe2x80x93 by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

Being your best self xe2x80x93 in a progressive xe2x80x98Connected Workingxe2x80x99 environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

Having ongoing opportunities to own and develop your career xe2x80x93 with a personal and professional development plan and access to the broadest learning offerings in the industry.

NTT Corporation