Job Description

Why choose Logicalis?

Itxe2x80x99s not just IT solutions, Itxe2x80x99s IT global know-how! Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.

Our customers span industries and geographical regions; and our focus is to engage in the dynamics of our customersxe2x80x99 vertical markets; including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and apply the skills of our 4,500 employees in modernising key digital pillars; data centre and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernisation. We are the advocates for our customers for some of the worldxe2x80x99s leading technology companies including Cisco, HPE, IBM, CA Technologies, NetApp, Microsoft, Oracle, VMware and ServiceNow

Logicalis employees are innovative, smart, entrepreneurial and customer centric, with a shared ambition of making Logicalis the worlds leading IT Solutions provider!

We offer speedy decision-making, opportunities for personal development, and a supportive, inclusive environment that celebrates our diversity.

Join us and become a part of something epic!

QUALIFICATIONS

• National High School Senior Certificate (or equivalent)
• Graduate or qualified by experience.
• Cisco CCNA, Huawei HCIA, or Fortinet NSE 4 certified - mandatory
• Cisco CCNP, Huawei HCIP, or Fortinet NSE 4/5/6 xe2x80x93 preferred, but not mandatory
• ITIL v3 Foundation - preferred, but not mandatory.

EXPERIENCE

• Minimum 2 years of general IT support experience.
• Minimum 2 years of dedicated networking/security experience.
• LAN, WAN, and network security experience.
• Strong understanding of network infrastructure, network hardware, and networking protocols.
• Ability to implement, administer, and troubleshoot network infrastructure devices, including but not

limited to routers, switches, access points, wireless controllers, and firewalls.

• Knowledge of application transport and network infrastructure protocols.
• Ability to create accurate network diagrams and documentation for design and planning networks.
• Ability to think through problems and visualize solutions.
• Capable of providing specific and detailed information for hardware and software selection.
• Ability to quickly learn new or unfamiliar technology using documentation and internet resources.

PERSON REQUIREMENTS:

• A high command of the English language both written and verbal is essential.
• Self-motivated with the ability to work unsupervised.
• Good communicator with the user environment.
• Ability to work in a very busy and highly pressurized environment and deal with high-impact, highprofile

incidents, problems, and changes.

• A structured and organized approach to complex problem determination and solving.
• Numerate and literate with an eye for detail.
• Punctuality.
• Excellent verbal and written communication skills.
• Ability to remain flexible and adapt to changing priorities with promptness, efficiency, and ease.
• Possess proficient analytical and decision-making skills.
• Capacity for gathering and scrutinizing data to identify issues, opportunities, and patterns.
• A good listener, with the ability to communicate technical issues and resolutions to people of varying

technical levels.

• Proficient relationship-building skills xe2x80x93 predict customer behaviour and respond accordingly.
• A strong service-oriented (xe2x80x98can-doxe2x80x99) culture, with a strong focus on the xe2x80x98internal customerxe2x80x99 approach,

committed to exceeding customer expectations.

• Dynamic but aware of the views and feelings of others.
• Professional & diligent team player but able to work independently and be self-motivated.
• Enthusiastic, energetic, and confident.
• Demonstrate clear purpose, enthusiasm, and commitment.
• Ability to train users effectively.
• Code B driving license (or code that includes B) and own transport.

Logicalis