Job Description

NOTE: Please read the detail below BEFORE applying, time wasters and chancers without the relevant experience or qualifications will be rejected immediately.

As the Network/Security Engineering Manager, you will be responsible for managing, guiding, coaching and mentoring a team of Network and Security Engineers, ensuring that they deliver exceptional support to customers whilst maintaining high performance levels and job satisfaction.

You will oversee all aspects of technical operations, including managing escalated technical issues, supporting network-related projects and driving continuous improvement in service quality related to project delivery and customer maintenance and support.

This role is open to candidates of all backgrounds.

Education, Certifications & Experience:

Bachelor's Degree in IT, Networking, Telecommunications or a related field (or equivalent work experience)

5+ years' experience in a technical support role, with at least 2 - 3 years in a management or leadership capacity within an ISP or telecommunications environment.

Strong background in network management, including LAN, WAN, Wireless and Cloud technologies.

Practical experience with Fixed Wireless networks is beneficial.

Proven experience in managing complex network troubleshooting and escalation processes.

Practical experience in managing and maintaining virtual environments.

Preferred:

Previous experience in a senior or lead technical support role within an ISP or telecommunications company.

Advanced certifications or training in networking, wireless technologies, fibre or related fields.

Strong mentoring skills with the ability to guide junior staff and share knowledge within the team.

Skills & Competencies:

In-depth knowledge of networking technologies including IP routing, switching and network protocols.

Hands-on experience with network devices such as routers, switches, firewalls, and wireless controllers.

Strong understanding of network security principles and tools (firewalls, IDS/IPS, VPNs)

Familiarity with network monitoring tools and performance analytics.

Experience in designing, deploying and managing large-scale networks.

Strong leadership and mentoring skills with the ability to manage, motivate and develop a high-performing team.

Excellent communication and interpersonal skills with the ability to effectively liaise with both technical and non-technical stakeholders.

Problem-solving ability and decision-making ability to manage escalations and resolve complex issues.

Ability to manage multiple priorities, handle stress effectively and adapt to a fast-paced work environment.

Additional Requirements:

Ability to work flexible hours and participate in on-call management team rotations for escalations.

Strong focus on customer service excellence and a commitment to high standards of performance.

Travel to remote team locations in Gqeberha, Cape Town, Nelspruit, Gauteng, Pietermaritzburg.

Role based in our Hillcrest Head Office In KZN.

Job Types: Full-time, Permanent

Work Location: In person