Job Description

Job Summary A workplace solutions company that offers a wide range of diverse talent management solutions has an opportunity for a customer-oriented National Business Manager in Gauteng or Western Cape or KwaZulu Natal. As a National Business Manager, you will be responsible for driving business growth, building strong client relationships, and achieving sales targets in the highly competitive staffing market. Your expertise in the BPO sales, strategic planning, and client engagement will be crucialxc3x82 in expanding our market presence and achieving revenue goals: The National Business Manager will drive the execution of Questxc3xa2xe2x82xacs growth goals, aligned to the growth strategy. Creative and innovative alignment to xc3xa2xe2x82xacxc5x93solution sellingxc3xa2xe2x82xacxc2x9d, inclusive of all service lines of the Questxc3xa2xe2x82xacs Services Portfolio. Targeted sector(s) / market specific focus as per industry and client segmentation. Ensure a collaborative environment with all internal and external stakeholders. The purpose is to grow the market understanding of the value that will be created by Quest solutions and help remove existing barriers through engagement, increased understanding and market influence. Use market insights to assist he Quest Leadership team in creating new staffing and training solutions Represent Quest as Global Investors consider South Africa as an offshore destination Be a Guest Speaker/panelist on various sector initiatives Potentially travel overseas to be part of the team promoting South Africa Matric B Degree or Diploma (highly advantages) Business Management Studies Business Level 07 Relevant A minimum of 5 to 6 yearsxc3xa2xe2x82xac relevant sales and networking experience Solid exposure to the BPO Sector directly or indirectly Proven ability to deliver on set targets and deliverables Solid successful experience in Business to Business sales Marketing experience advantageous Advanced MS Office computer skills (Word, Excel, PowerPoint, Outlook) OUTPUT Re-introduce Quest to the BPO Operators and Captive BPO/Contact Centre To drive sales and generate revenue by acquiring new clients, maintaining relationships with existing clients and extensive networking as per the BPO sector Strategy with a variety of stakeholders Become a Trusted Advisor to C-suite potential client/strategic alliances Open doors for the Quest Business Development Manager to assist in concluding deals Secure volume projects within the temporary, perm and training service lines. PROCESS Sales and client activity Strong decision-making ability Independent worker who thinks on their feet Proactively identify and engage with potential clients through various channels Strong ability to rapidly open potential client doors and secure meetings Develop, cost and conduct customized and effective presentations Initiate Pricing negotiations and design new costing models with the Finance Team and Managing Executive Proven closing techniques and end to end experience of the contracting process Have and increase a deep understanding of the BPO services offered by the company, including call centre solutions, customer support, technical support, non-voice/chat support, back-office operations, and other relevant services Articulate the value proposition of these services to the right clients Business Agility, if one sector isnxc3xa2xe2x82xact succeeding consider additional sectors through research and internal support SALES REPORTING Track sales activities, prepare accurate reports, and provide regular updates on sales performance, pipeline, and forecast to the Managing Executive. Use the Salesforce CRM system to manage customer interactions and sales data. MARKET RESEARCE Stay up-to-date with industry trends, competitors, and market conditions in the BPO and other agreed sectors Analyse market data to identify potential leads and opportunities for business growth COLLABORATIVE APPROACH Work closely with internal teams such as marketing, finance, legal operations, and senior management to align sales strategies and ensure successful client on boarding.xc3x82 Work closely with Operations to ensure delivery excellence. TARGETS AND METRICS Meet or exceed assigned sales targets and KPIs, such as revenue quotas, client acquisition numbers, and client retention rates consistently CONTINUOUS LEARNING Stay updated with Global Staffing industry knowledge, Global Business Services sector and innovative sales techniques. Attend/host workshops, seminars, and sector-specific opportunities. PEOPLE MANAGEMENT Lead and develop the sales team, setup structures and processes for the team. Provide effective leadership and couching. xc3x82 TECHNICAL COMPETENCIES Develop innovative proposals High levels of reasoning, organizing and innovative thinking Own vehicle and valid driverxc3xa2xe2x82xacs license. Exceptional verbal and written English communication and presentation skills Financial acumen / numeric reasoning ability Commercial/business minded and entrepreneurial Target driven and results orientated Customer centricity Proactive/initiative Ability to work independently Relating and networking skills Tenacity and the ability to handle pressure Understanding of Marketing levers to support Sales BEHAVIOURAL COMPETENCIES Adaptable/agile Analytical when necessary Pro-active Problem solving Interpersonal Skills Conflict Resolution Skills Creativity / Innovation Decision Making Emotional Maturity Leadership skills Power negotiation Skills Results Driven Strategic Thinking Stress tolerance

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