Job Description

Who are you?

You are a detail oriented, analytical and process driven individual who is able to influence and inform across different teams and levels. You are retail savvy with the ability to balance head office expectations with the realities on the ground across our stores within South Africa.

What your role looks like:

Among many facets, a key element of this role within our operations space is to ensure consistency, efficiency and excellence across our administrative and risk processes nationally while having the flexibility to adapt to the evolving needs of our stores and support teams in a dynamic, transitional retail environment. From overseeing compliance and reporting to driving continuous improvement in store-level admin functions, the National Admin & Risk Manager plays a critical role in keeping our retail engine running smoothly and aligned across the country

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Areas of responsibility include but not limited to:

Policies and procedures + Develop in store policies and procedures to ensure that risk is minimised in all areas within the store. These include admin, risk, security, stock counts, stock receiving, POS.
+ Drive the application & improvement of current policies and procedures including the implementation of new processes and technologies within Yuppiechef, which is being adopted from the Group.
Analysis, reporting and business improvement + Monitor and analyse data and reports pertaining to labour efficiencies, audit, and sustainability in order to identify risk and opportunities for improvement in efficiencies to assist the company to achieve its strategic objectives.
Leadership and development + Design new audit techniques to monitor risk across stores.
+ Consolidate audit reports to identify trends. Where areas of risk are identified, develop and implement corrective action plans which include policy and procedure.
+ Develop and coach store management teams in order to drive engagement, development and effectiveness.
Sustainability + Develop policy and procedure to support an energy saving plan for all stores and continue to seek opportunities to improve on current realities.
Insurance Claims + Monitor, follow up and track company insurance claims where possible e.g. Water damages or theft/ breakings
Innovation and business process + Identify new innovative ways of working with the application of various new approaches and technologies, to improve and streamline processes and to reduce risk.
+ Identify improved business processes to streamline business activities, in consultation with service providers and logistical teams
Risk Management: + Drive and monitor compliance of the retail stores in your area with company policies, procedures, and legislation.
+ Identify and address exceptions in high-risk areas.
+ Authorize write-offs, breakages, recalls, and returns.

The experience, skills and requirements needed for the role:

Grade 12 with a relevant retail or commercial qualification 8 years in Retail Operations and Multi site environment 5 years experience in Store Management Proven experience in retail operations and management Strong leadership and team management skills Excellent analytical and problem-solving abilities Exceptional communication and interpersonal skills Excel; Analytical Skills; Retail Operations policies and procedures Retail, brand, customer & product understanding Valid Driver's Licence Ability to travel locally

Who are we?

We're Yuppiechef, and see ourselves as helping people find moments of joy at home. We're here to offer outstanding and memorable service, while selling things that our customers love using. We're foodies and home lovers and aesthetes and early adopters, and we're passionate learners more than we're experts. We have a loved online store and 21 beautiful physical stores across SA, and we're a proud member of the dynamic Mr Price Group. Our office in Westlake, Cape Town, has a view of the mountains, a beautiful Rancilio coffee machine, and plenty of books to borrow. It's filled with people who value excellence, and who like to make and eat pizza together. We're always looking for new people to teach us new ways of doing things and help us make big things happen. We'd love to know if you might be one of them.

Values, Environment, Pay & Benefits:

Our values:


Excellence - Continuous improvement Integrity - We're the same all the way through Collaboration - Honouring each other's strengths make our team stronger Fun - We enjoy the time we spend together and what we do




Gear:


Gear you'll use: A Macbook & various online packages, reporting tools and dashboards




Pay & Benefits:



We pay competitive, market-related salaries based on skills and experience, and a discretionary quarterly bonus based on the company's performance.



Your salary is based on a "Total Cost To Company" model and includes:


A collaborative, inclusive work environment Total Cost to Company (CTC) package, including: Medical Aid contributions with Discovery, Life, Death & Disability cover, Retirement Annuity, Employee Assistance programme Quarterly bonuses based on the company's performance 17 days annual leave, increasing to 20 days with length of service Half-day Fridays once a month Hybrid work policy: The ability to balance remote working and store visits Staff discount on all products from Yuppiechef and MRPG Retailers




If this sounds like you, we can't wait to meet you!



Yuppiechef is a member of Mr Price Group Limited, an equal opportunity employer, and is committed to Employment Equity. By applying for this role, you agree with our terms and conditions.