Job Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In todayxe2x80x99s xe2x80x98iNTTerconnectedxe2x80x99 world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the worldxe2x80x99s most significant technological, business and societal challenges. With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Want to be a part of our team? Coordinates all aspects of a product or service offering project for a client, from inception to installation.

Installations may involve acceptance of capitalized equipment or enterprise software systems, or system integration or consulting projects/engagements.

May work at client site from time to time.

Typically involves extensive interaction with sales, systems engineering, product development, and other members of cross-functional teams.

Project is typically focused on the delivery of new or enhanced products to improvement of customer satisfaction through the use of technology.

Project management skills, rather than technical skills, are key, but a strong technical background is often required to manage competing interests.

Typically oversees schedules and budgets to ensure goal attainment. Working at NTT Service Onboarding Specialists take responsibility for ensuring client account and product/service onboarding. They will also be responsible for providing training and support to clients, in conjunction with internal teams, to ensure reduction of cycle from deal closure to invoice and improved client experience.

Service Onboarding Specialists manage the client onboarding and the successful adoption of NTT services.

Key Roles and Responsibilities:

• Manage and co-ordinate the client onboarding process to ensure a reduced cycle from deal closure to invoicing
• Work with a variety of stakeholders to ensure client account setup including technical discussions or troubleshooting with clients
• Coordinate all aspects of the client onboarding lifecycle
• Provide client onboarding support through the provision of training initiatives
• Produce ongoing status reports on client onboarding processes
• Plan and facilitate all engagement sessions with stakeholders in a service onboarding project
• Drive the completion of standard service onboarding against agreed timelines and budgets
• Work according to standard and set project management methodologies to plan for and handover the execution of service onboarding projects to reduce risk exposure
• Manage and mitigate service onboarding risks
• Ensure handover for service execution to the operations teams

Knowledge, Skills, and Attributes:

• Ability to establish strong relationships with internal stakeholders and external clients
• Excellent written and verbal communication skills
• High level of initiative, accountability, attention to detail, and ability to follow processes
• Self-motivated, ability to work unsupervised as well as being able to work as part of a team in a global and sometimes pressured environment
• Ability to learn new solutions, services, and technologies through self-study (on the job and externally)
• Proactive, flexible attitude to work with a willingness to constantly review and improve skills
• Expertise in service onboarding/transition management approach and methodology

Academic Qualifications and Certifications:

• Typically requires demonstrable related experience with a Bachelorxe2x80x99s or equivalent degree
• Recognized Project Management or Programme Management qualification (PMP, PRINCE2) in addition is preferred

Required Experience:

• Demonstrated experience in services onboarding/transition within a large technology services environment
• Demonstrated experience in managing projects or transitions, typically a minimum of 5 years experience
• Enterprise Service industry knowledge
• Good understanding of the IT industry and standards for project management (PMP, PRINCE2)
• Working knowledge of project management principles and delivery

#dimensiondatacareers What will make you a good fit for the role? Equal Opportunity Employer NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
Join our growing global team and accelerate your career with us. Apply today.








A career at NTT means:

• Being part of a global pioneer xe2x80x93 where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
• Being at the forefront of cutting-edge technology xe2x80x93 backed with a 150-year heritage of using technology for good. With 40% of the worldxe2x80x99s internet traffic running on our network and where Emoji were first invented, you can be proud of the groupxe2x80x99s many new xe2x80x98firstsxe2x80x99.
• Making a difference xe2x80x93 by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
• Being your best self xe2x80x93 in a progressive xe2x80x98Connected Workingxe2x80x99 environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
• Having ongoing opportunities to own and develop your career xe2x80x93 with a personal and professional development plan and access to the broadest learning offerings in the industry.