Job Description

To analyse, define business requirements, configure Dynamics 365, ensure the solution meets the organization's needs, and take end-to-end responsibility for the implementation of Dynamics 365, ensuring the project scope is achieved.

Qualification and Experience

Qualifications:

Minimum qualification: Bachelor's degree in computer science, Information Systems, OR equivalent education PLUS Certification in Dynamics 365 (e.g., Microsoft Certified: Dynamics 365 Customer Experience Functional Consultant Associate, Dynamics 365 Marketing Functional Consultant Associate,
Dynamics 365 Customer Service Functional Consultant Associate).

Knowledge and experience:

Minimum of 5 - 8 years' experience in software development project implementation Experience in project management development and growth experience. Hands-on experience with large-scale ERP projects and managing their implementation Proven experience as a Functional Consultant for large-scale IT projects, preferably with Dynamics 365 Sales, Marketing, and Customer Service modules. In-depth knowledge of the Microsoft 365 suite, including Dynamics and Share Point Experience with the Microsoft Power Platform (PowerApps, PowerBI, Flows) Strong understanding of Microsoft Dynamics 365 and its applications in sales, marketing, and customer service. Ability to manage risks and drive change in a complex organisational environment Experience with Agile and Scrum methodologies. Ability to bring innovative solutions and work independently.

Roles and Responsibilities

Perform requirement Analysis and Solution Design:

Analyse, define the business requirements by considering the technical feasibility, the budget, the timing, and the existing architecture to meet organizational needs. Collaborate with key stakeholders to understand the business requirements and technical environment to achieve the optimal solution. Collaborate with stakeholders to gather and document business requirements specific to sales, marketing, and customer service processes. Analyse business processes and identify opportunities for improvement using Dynamics 365 Sales, Marketing, and Customer Service modules. Design and document functional specifications for customizations' and integrations related to sales, marketing, and customer service. Work closely with technical teams to ensure the solution is implemented as designed. Convert requirements into functional specifications, which is the basis for the technical analysis and the work program.

Perform System Configurations:

Configure Dynamics 365 Sales, Marketing, and Customer Service applications to meet business requirements. Customise the system using built-in tools and features to enhance functionality and user experience. Optimise configurations for performance, scalability and cost-efficiency Manage configurations across multiple environments and ensuring interoperability

Perform solution Testing and Validation:

Develop and execute test plans to ensure the solution meets business requirements for sales, marketing, and customer service. Conduct user acceptance testing (UAT) and gather feedback for improvements.

Lead Implementation of the entire project scope and range from problem detection to overseeing and providing support for the implementation:

Provide training to end-users and support teams on Dynamics 365 Sales, Marketing, and customer Service functionalities. Provide Go-live and Post-go-live support for the solution Train and coach internal users so they efficiently use the applications Develop training materials and user guides to facilitate user adoption

Drives Continuous Improvement for the solution:

Identify opportunities for system enhancements and process improvements within the sales, marketing, and customer service modules. Ensure and maintain quality and functionality Stay updated with the latest Dynamics 365 features and industry trends. Continuously promote and stimulate agile development and drive continuous improvement of quality regarding the IT application landscape

Job Requirements

TECHNICAL/FUNCTIONAL COMPETENCIES

Strong BA skills - process mapping, requirements gathering Excellent oral and written communication Process requirements gathering/management through stakeholder workshop facilitation, questionnaires, interviews etc. Root cause analysis for complex cross functional issues Excellent Project management Stakeholder Management and customer focus Understanding of Office 365 and SAP/ other ERP technologies Strong understanding of Microsoft Dynamics 365 and its applications. Report writing and presentation skills Strong organisational and documentation skills Broad understanding of information technology topics

BEHAVIOURAL COMPETENCIES

Strong interpersonal skills with the ability to communicate effectively and work well with both senior and junior stakeholders Excellent communication, analytical, and problem-solving skills Excellent listening skills and the strength to effectively challenge stakeholders where it is felt their internally held beliefs may threaten to block change Relationship and Networking skills Persuading and Influencing skills


Job Reference: IDC00551