Job Description

Who are we?

MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella - all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way - free from worry and most importantly at peace with all the "what-ifs" of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay's core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!

What will make you successful in this role?

Minimum Qualification Required

Grade 12 / SAQA Accredited Equivalent (Essential) VDQ (Vehicle Damage Quantifier) Qualification (Preferred) Mechanical Engineering / Panel beating N2/ N3 level / (Advantageous)

Minimum Experience

3 - 5 years' work experience in the following (Advantageous): Workshop / Motor Industry experience Front line / client relationship experience in a panel beating environment. Practical panel beating, spray painting, mechanical and electrical experience.

o Assessing experience at a short-term insurer o Estimating in a panel beating environment

Deliverables include, but will not be limited to

Team Leadership & Management

o Lead, coach, and develop a team of motor assessors to deliver consistent, high-quality assessments.

o Monitor individual and team performance, providing regular feedback and implementing development plans where necessary.

o Manage workload allocation to ensure SLA and turnaround time adherence.

Claims & Assessment Oversight

o Oversee the assessment of vehicle damages and validation of repair costs to ensure fairness and accuracy.

o Ensure adherence to claims policies, procedures, and underwriting guidelines.

o Resolve escalated and complex claims assessment matters efficiently.

Operational Excellence

o Monitor productivity and implement process improvements for efficiency and quality.

o Ensure accurate and timely reporting on assessment performance and trends.

o Collaborate with claims handlers, suppliers, and panel beaters to ensure seamless workflow.

Compliance & Quality Control

o Ensure compliance with regulatory requirements, company standards, and industry best practices.

o Conduct regular quality audits on completed assessments and supplier invoices.

Stakeholder & Supplier Management

o Build and maintain professional relationships with service providers, including repair shops and towing companies.

o Negotiate with suppliers where necessary to achieve cost savings and service improvements.

Competencies Required

Excel knowledge Negotiating skills with service providers and clients Analytical skills Good time management Audatex advanced training

Knowledge and Skills

Claims settlements of a complex nature
Payment approval and rejections
Automotive Damage Claims
Assessing and processing of claims
Operate within claims guidelines and compliance

Personal Attributes

Interpersonal savvy - Contributing independently
Decision quality - Contributing independently
Action orientated - Contributing independently
Optimises work processes - Contributing independently

Build a successful career with us

We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.

Core Competencies

Cultivates innovation - Contributing independently
Customer focus - Contributing independently
Drives results - Contributing independently
Collaborates - Contributing independently
Being resilient - Contributing independently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 29 August 2025.

Our commitment to transformation

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.