Job Description

Who are we?
MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella - all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way - free from worry and most importantly at peace with all the "what-ifs" of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay's core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!
Minimum Qualification Required

• Grade 12 / Standard 10 / NQF Level 4
• Post-matric qualification in insurance, vehicle technology, or related field
• Abuntex Certification
• VDQ professional member

What will make you successful in this role?
Minimum Experience

• Minimum 10 years of experience in short-term insurance claims
• At least 5 years in a motor assessing management or leadership role.
• Solid understanding of claims procedures, vehicle assessment processes, and call centre operations.
• Must have Motor trade Certification

Key Responsibilities

• Ensure technical accuracy and consistency in motor vehicle assessments and repair decisions.
• Optimise operational workflows, systems, and procedures within the assessing department.
• Continuously improve turnaround time, repair cost management, and service delivery standards
• Oversee average repair cost management and ensure alignment with business expectations.
• Drive service excellence for clients, brokers, panel beaters, and third parties
• Monitor quality, compliance, and adherence to internal business rules and SLA requirements.
• Manage departmental reporting, analysis of trends, and performance metrics.
• Provide technical guidance and coaching to vehicle assessors and claims staff.
• Contribute to the development and implementation of strategic operational improvements.

Deliverables
Cost Management:

• Ensure accurate assessments and manage average repair costs in line with business targets.
• Identify and reduce claims leakage through proactive cost containment strategies.

Operational Efficiency:

• Oversee day-to-day workflow, resource allocation, and turnaround times.
• Redefine and implement processes to improve efficiency and productivity.

Service Quality:

• Maintain high service standards to clients, brokers, and external stakeholders.
• Handle escalations and ensure timely resolution of queries.

Team Leadership:

• Lead and develop a team of motor assessors, fostering high performance and accountability.
• Provide ongoing technical guidance, training, and performance feedback.

Reporting & Compliance:

• Produce reports on departmental performance, turnaround time, repair costs, and trends.
• Ensure quality assurance, compliance with company procedures, and alignment with internal benchmarks.

Key Competencies
Technical Expertise: Deep knowledge of motor vehicle assessments, Abuntex, repair principles, and claims operations.
Leadership & Team Management: Ability to lead a technical team, set goals, monitor performance, and develop skills.
Analytical & Problem Solving: Strong ability to analyse data, identify inefficiencies, and implement practical solutions.
Service Orientation: Professional approach to internal and external client service with a focus on responsiveness and resolution.
Organisational Execution: Excellent planning, prioritisation, and multitasking ability in a high-volume operational environment.
Knowledge and Skills
Drive leads and service targets
Call Centre control and reporting
Budget and expenses
Stakeholder communication
Management of employees
Personal Attributes
Builds effective teams - Contributing independently
Decision quality - Contributing independently
Directs work - Contributing independently
Plans and aligns - Contributing independently
Build a successful career with us
We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.
Core Competencies
Cultivates innovation - Contributing independently
Customer focus - Contributing independently
Drives results - Contributing independently
Collaborates - Contributing independently
Being resilient - Contributing independently
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 14 July 2025.
Our commitment to transformation
At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.