Migration Team Leader
Johannesburg, Gauteng, South Africa
Job Description
About the Role:
We're looking for a hands-on Migration Team Leader with a strong telecommunications background to join our team. You will lead and develop a team of call centre agents focused on migration activities, customer service, and performance excellence. This is an exciting opportunity to combine leadership, technical understanding, and people management within a fast-paced telecoms environment
What You'll Do:
- Lead, coach, and develop a team of call centre agents.
- Monitor and drive key KPIs (SLA, AHT, quality, productivity, migrations).
- Handle escalations and provide agents with product knowledge and customer solutions.
- Prepare and present performance reports and updates to management.
- Ensure full compliance with processes, policies, and service standards.
- Collaborate with management, HR, and clients to align with business objectives.
- Oversee network/system migration activities, ensuring minimal downtime and service impact.
- Minimum 2 years of call centre experience -- ideally within Telecommunications or Next Generation Networks.
- A mix of sales and customer service experience in a technical field will also be considered.
- Strong people management, coaching, and conflict resolution skills.
- Excellent reporting, presentation, and analytical ability.
- Proficiency in MS Office (Excel, PowerPoint, Teams) and SharePoint.
- Experience managing migration or technical transition projects.
Skills Required
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Job Detail
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Job IdJD1584040
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:R20,000 per month
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned