Job Description

Wexe2x80x99re looking for an experienced writer who is passionate about making every piece of content informed, compelling and inspiring. You will use your love of storytelling powered by your experience and understanding of the concierge service to create content that tells the story of Ten and engages members. This content will be published throughout the world on our sites and sent out to targeted groups of our high-net-worth membership base daily.

To thrive in this role, youxe2x80x99ll have a knack for bringing any brief to life with well-researched, thoughtful and compelling copy that tells the story of Ten. Whatxe2x80x99s more, youxe2x80x99ll be able to wax lyrical about concierge and its benefits in service-driven content.

Please note that preference will be given to candidates in alignment with the employment equity plan of the organization. The ultimate role being offered (mid-weight vs senior writer) will depend on the experience of the candidate in question alongside their performance in the missions.

About Ten

Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Tenxe2x80x99s services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Coutts, Bank of America, Westpac and Royal Bank of Canada.

As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Tenxe2x80x99s services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives.

Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.

Looking ahead, Ten's strategy revolves around four key areas:

• Deliver a world-class member experience
• Invest in technology
• Expand contracts with new and existing clients
• Establish a foothold in new markets by leveraging its market-leading service proposition

For more information, please watch Ten's Growth Engine Video

We arexe2x80xa6

- a global team of upbeat and experienced writers, editors and developers spread out over 10 offices worldwide

- excited about creating content that tells the story of our service, reaching a high-net-worth member base

- experts in lifestyle content covering topics such as travel, food, retail and entertainment

- passionate about creating the right content for the right person at the right time

- dedicated to innovation and quality.

Key Responsibilities:

• Developing accurate and engaging short-form and long-form content with a focus on Retail, Experiences and Travel

• Researching and writing compelling content for our inspirational B2C and business B2B publishing initiatives across the business
• Developing consistently compelling headlines, subject lines and CTAs to engage our audience
• Keeping up to date on travel, retail and lifestyle trends and news to inform content
• Assisting in growing a bank of meaningful engaging content that supports the company's strategy and goals, while refreshing existing articles and reviews regularly
• Working with Ten's worldwide specialists to support business growth through content creation

• Adopting the Ten style and voice
• Create and upload content for our various digital platforms
• Create insightful and inspirational marketing material that will inspire our audience
• Meeting deadlines as set out by the senior content team
• Assisting content writers in brainstorming ideas and sourcing information

• Liaising with the global Content Team on a regular basis

Requirements

• The ideal candidate to be based in Cape Town
• A strong background with several years of experience in digital content writing
• Relevant tertiary degree or qualification
• A commitment to, and respect for, process-driven frameworks
• Proven experience using different Content Management Systems
• A confident and proactive attitude when it comes to learning and using new technology
• Experienced brand storyteller, expertly able to weave a narrative out of any subject matter
• Excellent written and verbal communication skills
• Strong grammatical understanding
• Excellent general knowledge
• Good teamwork skills
• Stickler for detail with demonstrated ability producing accurate, error-free, engaging content timeously
• Ability to stay agile, proactive and motivated in a time-pressured working environment
• Able to connect and work collaboratively in a hybrid working environment with colleagues around the world

Advantages

• Critically assess copy and provide feedback that aligns with house style, internal objectives, client aims, and supplier interest
• Gauge feedback and ascertain whether it can/should be implemented (with the member, client, supplier, and ROI all being considered)
• Sound project management skills and an understanding of the xe2x80x98bigger picturexe2x80x99. This understanding goes beyond the creation of copy and extends into the overall impact of the piece of work on the business as a whole
• Leadership qualities and the ability to mentor junior members of the team

Benefits

Rewards designed around you:

• A competitive salary depending on experience, plus performance-based bonus. Including Weekend Shift Allowance and Late Shift Allowance.
• Flexible work arrangements including Hybrid work possibilities ; with up to 60% Home Office.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clientsxe2x80x99 members would!
• We also offer a company contribution towards medical aid, and transport home for those working a late shift (applies to those who don't have a car).
• ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.
• Safe & secure offices in the Foreshore with complimentary off-street parking.

Commitment to Diversity

We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.

xe2x80x9cTen works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes. xe2x80x9d

Ten Lifestyle Group