Job Description

The Account Manager is responsible for overseeing the implementation and optimisation of Microsoft Dynamics 365 Finance andOperations (D365 F&O) within the client's organisation. This role combines client relations, project administration and project budgetoversight, ensuring seamless integration of customer and project delivery processes. The account manager will support cross-functionalteams, ensuring client collaboration and improvecommunication to align with project goals.



KEY ACCOUNTABILITIES / RESPONSIBILITIES



The accountable person is the individual who is ultimately answerable for the activity or decision. This includes "yes" or "no"authority and veto power. Only one accountable person can be assigned to an action.



The person responsible is the individual(s) who actually complete the task.

Project Administration:

Support Microsoft 365 Finance and Operations (D365 F&O) implementation, optimisation and support teams, ensuringalignment with client goals. Administrate project plans that include timelines, budgets, and resources, ensuring projects are completed on time and withinbudget. Coordinate and oversee internal and external teams (consultants, IT, vendors) to ensure smooth project execution. Communicate project related information that include risk management, stakeholder engagement and resource allocation.

Account Management:

Manage and nurture relationships with key stakeholders, including clients, operational teams, and external vendors, ensuringeffective communication and collaboration. Support team members, providing guidance and support to ensure high performance. Coordinate with teams to maintain account structures and ensure proper alignment with project methodology and supportingprocesses. Facilitate regular meetings and updates with internal and external teams to ensure alignment on project goals and progress. Resolve conflicts and issues that arise within the team or with external partners, fostering a positive and productive workenvironmen t.

Stakeholder Engagement and Collaboration:

Ensure the accuracy and consistency of operational data within D365 F&O. Engage with business stakeholders to understand their needs and priorities, ensuring alignment with project objectives. Provide regular updates on project progress, risks, and issues to senior leadership and stakeholders. Act as the main point of contact between client, operations and external vendors to ensure smooth system integration andcommunication.

Mindset & Behaviours



Drive for Results



Communication Skills



Customer Focus



Team Building Spirit Self-Developement



High EQ



Leadership



Attention to detail



Adaptability



Time Management



High moral code



Humble



Conflict Resolution



Project Ownership & Accountability



The Account Manager plays a pivotal role in the successful implementation and optimisation of Microsoft Dynamics 365 Finance and Operations (D365 F&O) within client environments. This role bridges client relationship management and project administration, ensuring seamless coordination between internal teams, external vendors, and stakeholders.



The Account Manager is responsible for maintaining high levels of customer satisfaction through proactive communication, issueresolution, and alignment of project goals with client expectations. Key responsibilities include overseeing project timelines and budgets,facilitating stakeholder engagement, and ensuring data accuracy within D365 F&O.This dual-focus role demands strong leadership, collaboration, and organisational skills to drive both project success and long-term client



value.



Education



Grade 12



University Degree - BSc / BCom Informamtion Technology



Microsoft Consulting Environment -Practical work experience in relevant competency experience- 2 - 5 years



Microsoft Dynamics 365 Finance and Operations -Practical work experience in relevant competency experience - 2- 5 Years



Skills



Microsoft Dynamics 365 Finance and Operations (D365 F&O)



Project Management Tools (Microsoft DevOps, Microsoft Projects)



Microsoft Office Tools (Word, PowerPoint, Excel)



Other



Drivers Licence and Own car



The ideal candidate should demonstrate strong communication skills, effective problem-solving abilities, and a collaborative mindset.



Between 5 - 7 Years