Job Description

MEMS SE

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KEY ACTIVITIES:

Design and adapt process and/or solutions:
xe2x97x8f Designs/builds processes & solutions at the best cost/performance (including definition of data quality, key process control needs, performance measurement and impacts on organizations-jobs)
xe2x97x8f Customize and adapt the installations of the equipment to the customer needs and/or request
xe2x97x8f Coordinates, plans & tests processes & solutions
xe2x97x8f Develop new standards installation solutions
xe2x97x8f Builds change management plan including training plan and guarantees deployment through the network (Product Experts, Business Support Expert, etc)
xe2x97x8f Defines deployment roadmap and coordinates processes & solutions deployment
xe2x97x8f Leads the Transfer to Operations and follows-up until business value is delivered
xe2x97x8f Ensure that all Enhanced opportunities are fully supported to establish the customer need and suitability of the overall solution
xe2x97x8f Validation includes supporting the accurate supply of information to correctly qualify tenders.
xe2x97x8f Provide content, resourcing and input for continuous development of Product Knowledge, articulating the value message, identifying ROI opportunities, open conversations on Smarter Connections.

Support and training:
xe2x97x8f Troubleshoot existing customer or partner solutions (level 2-3 support)
xe2x97x8f Co facilitates meeting when needed (peers, Sales, etc)
xe2x97x8f Informs and trains on the new solutions (process & tools)
xe2x97x8f Shares project knowledge and provide feedback and guidance to junior team members
xe2x97x8f Be the interface between the Service provider and the client and provide assistance and/or support when needed.
xe2x97x8f Develop and deliver training on any type of solutions (standard/refurbished /new) in order to guarantee the technical quality of the service.
xe2x97x8f Support the sales team during the sales calls to deliver the value message, focusing on ROI and benefit.
xe2x97x8f Use opportunities to meet IT/CIO people in the customer to promote the value of connecting business systems and know when to introduce the experts.
xe2x97x8f Learn and maintain technical knowledge of the telematics platform and portal features

Process evolution :
xe2x97x8f Define the Product installation process, the accessories assembling manuals and the work instructions for the technical network training. Consolidates, validates needs for processes and tools evolution and drives their implementation
xe2x97x8f Conduct analysis on the customer operation facilities
xe2x97x8f Assess the customer products and installation processes
xe2x97x8f Analyze technical reports requesting financial compensation due to product or installation failures that may have caused damages to the customer's vehicle.
xe2x97x8f Prospect and open new technical installation (provider) locations for the deployment of the solution
xe2x97x8f Fully align to the sales strategy and calendar to support the development of sales team skills through out continuous training

Michelin