Job Description

Member Support Assistant (Office Administration and Frontline Engagement)

In support of the iMasFinance transformation strategy, preference will be given to candidates from the designated groups

Job Purpose:

Provide effective and efficient office, administrative and customer functions in the membership support / client service department. Position is at the iMasFinance Bellville (Cape Town) Office

Job Outputs:

Manage front desk & office administration Day-to-day handling of inbound call queries and inbound email queries Adherence to policies and procedures Resolve complaints received and manage customer service experience Maintain proper tracking of complaints Provide support to members, manage office, administration and clerical duties Office supplies & inventory levels; expense and costs record keeping Transferring of calls, taking of messages timeously and friendly Maintain and update office register for any items that need register Assist with managing asset register and records Ensuring office and front desk health and safety standard are maintained and treat people courteously Issue paid up letters and submit for approval Reconsolidation of accounts Perform document control Capturing of financial transactions Preparing of journals for transfers between lines of business Prepare and process journals Maintain internal and external relationships including members, colleagues and management Awareness of operational risks at workplace Adherence to Credit Policies and avoid Rollbacks Actions to mitigate risk/fraud All governance and legislative matters identified, agreed and adhered to Participate in peer and team learning initiatives Living the iMasFinance values Assist Manager with record keeping and administration of all office controllable expenses Order front office supplies Keep inventory of stock at optimal levels and manage asset register Keep updated records of office expenses and costs and report to m

Qualifications:

Grade 12 with Mathematics and Accounting Office Administration Certificate Credit Management or book keeping qualification is an advantage

Experience:

2 years' office administration experience Worked in a sales and customer service environment Knowledge of financial services and general financial products

Knowledge and Skills:

Sales environment Listening skills Communication skills Multi-lingual including English Computer literate (MS office, Outlook & Excel) Problem solving skills Team player Must be able to perform under pressure * Telephone etiquette