Job Description

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Key Responsibilities

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Member Advisory and Support

Demonstrate a sound understanding of employee benefits, including medical schemes, employee wellness programmes, and expatriation health benefits Conduct in-depth assessments of members' healthcare needs and provide appropriate advice Accurately record advice on the CRM system and provide members with a record of advice Ensure members understand their benefits, exclusions, and the administration processes of their appointed schemes Advise members exiting employment (retirement or resignation) on available healthcare options and refer them to authorised financial planners where applicable
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Training and Engagement

Conduct and arrange on-site member assistance sessions, inductions, and training workshops Participate in year-end benefit revisions and medical scheme roadshows Prepare and distribute meeting notes following all engagements
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Administration and Query Management

Resolve member and employer queries, escalating complex matters to senior consultants when required Maintain accurate records of client communications, attendance registers, queries, and option change forms Request and manage information received from medical schemes to support projects Assist with billing discrepancies, compliance audits, and claims-related queries Provide daily support to members and HR teams, including claims updates and documentation Promote additional healthcare products to enhance member benefits where appropriate
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Qualifications and Experience

FAIS Fit & Proper compliant (NQF Level 5, Regulatory Exams, Class of Business - Healthcare) Minimum of

3 years' experience

in health care administration Valid driver's licence and own reliable vehicle

Location:

Johannesburg
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Key Competencies

Excellent written and verbal communication skills (English) Strong customer-focused approach Effective problem-solving skills High attention to detail Ability to work under pressure and meet deadlines
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How to Apply

Candidates who meet the above requirements are invited to submit their updated CV to:

ebrecruitment@asi.co.za

ASI Financial Services - Building Wealth, Changing Lives