Job Description

A national company that is a medical equipment supplier of laboratory products and solutions seeks to employ a Service Technician for their branch in Pinelands, Cape Town. Please only apply if you have a valid license and your own reliable vehicle along with the relevant experience and qualifications!The successful applicants must have the at least 5 years experience as a Service Technician within scientific/laboratory environment. Experience working with repairs of Bio Safety Cabinets or air filter maintenance, wil be Advantageous!Minimum Qualifications, Skills and Experience:

• Must have a completed Grade 12/Matric
• MUST have a completed Electrical/Mechanical Engineering Diploma/Degree NON-NEG.!
• MUST have a Minimum 5 years experience as a Service Technician within scientific/laboratory environment.
• Experience working with Bio Safety Cabinets or air filter maintenance, ADVANATGEOUS!!
• MUST have Own Car and Valid drivers license
• Computer literacy (High Proficiency): Microsoft Word, Microsoft Excel

Characteristics:

• Negotiation and Problem solving skills
• Good Administration, Planning and Organizing skills with attention to detail.
• Time management Skills
• Strong Inter-personal Skills both Verbal and Written communication Skills
• Listening Skills

The Technician is directly responsible for:

• Installation, Commissioning and preventative maintenance of all the companys equipment on-site
• Provide professional and friendly customer service to all customers
• Fault Finding
• Completion of Job card for Quotation
• Repairs to equipment
• Services to equipment
• Technical Back-up and support to customers
• Handle Guarantee Claims and Repairs
• Identify sales opportunities and communicate to sales team
• End-user Training and cross training to staff within the company
• Telephonic Technical Support
• Correspondence with principals
• Sale of SLAs (Service Level Agreements)
• Maintenance of SLAs
• Cross-border & local travel for repairs and service
• Work overtime as required.
• Assist with standby for critical customers.
• Maintain all administrative work.
• Management Control Systems Adherence to all MCS requirements

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