Job Description

Are you a poised and seasoned professional looking to make a significant impact in the medical field?

Our client, a distinguished Clinical Haematologist located in Johannesburg, is on the hunt for a capable and polished Medical Receptionist/Personal Assistant. We're seeking an individual who will embody the role of practice ambassador and handle all responsibilities with the utmost professionalism and dedication to superior patient care.

Key Responsibilities:

• Warmly greet and assist patients, whether in-person or over the phone, with courtesy and empathy.
• Efficiently manage appointment scheduling and maintain meticulous records and accounts.
• Address patient inquiries promptly and professionally.
• Maintain an organized diary and appointment schedule.
• Keep patients informed if there are any delays and manage service disruptions gracefully.
• Demonstrate empathy towards patients and anticipate their anxieties.
• Skillfully handle the filing and retrieval of patient records.
• Ensure accuracy in maintaining patient accounts by collecting, recording, and updating personal and financial information.
• Take responsibility for payments, collections, and the accurate processing of payments.
• Oversee practice inventory and equipment, including ordering supplies and scheduling equipment servicing.
• Respond to patient emergencies with composure and professionalism.
• Uphold strict confidentiality regarding medical, personal, and financial information.
• Collaborate seamlessly with the team to maintain a harmonious work environment.
• Maintain a tidy and welcoming reception area.
• Adhere to the practice's values and protocols.
• Perform general administrative tasks efficiently.

Qualifications and Experience:

• Strong academic background with good matric results and relevant qualifications.
• A minimum of 4 years of experience as a Personal Assistant or receptionist in the medical field.
• Willingness to become well-versed in all practice policies and procedures.
• Exceptional communication etiquette.
• Proficiency in using Google Calendar, and Microsoft Office (OneDrive, OneNote, Excel, and Word).
• Ability to work effectively within a team.
• Flexibility to work varying hours as needed.

Only candidates who meet all the requirements outlined in this advertisement will be considered. If you do not receive feedback from us within 2 weeks of your application, please consider your application unsuccessful.

To apply, please submit your CV and supporting documents to recruitment1@qetello.co.za with the subject line "REF: Reception/PA xe2x80x93 JHB." Don't miss out on this exciting opportunity to join a prestigious medical practice in Johannesburg!

Qetello Holdings