Job Description

Medical Practice Administrator
Location: Douglasdale, Johannesburg
Type: Full-Time
Join Our Growing Medical & Aesthetics Practice!
Are you an organized, proactive, and detail-oriented professional with a passion for healthcare administration? We are looking for a Medical Practice Administrator to oversee the daily operations of our busy medical and aesthetics practice in Douglasdale, Johannesburg.
As the backbone of our practice, you will ensure seamless office operations, outstanding patient experiences, and efficient financial and administrative processes. If you thrive in a fast-paced, client-focused environment and have excellent multitasking abilities, we want to hear from you!
Key Responsibilities:
Practice Administration & Coordination

• Oversee the day-to-day operations of the practice, ensuring a well-organized and efficient workflow.
• Maintain accurate records, manage office correspondence, and support the medical team with administrative tasks.
• Handle compliance and regulatory requirements to ensure the practice meets industry standards.

Patient Experience & Front Desk Management

• Be the welcoming face of the practicegreet and assist patients professionally and warmly.
• Schedule appointments, manage bookings, and handle patient inquiries.
• Ensure patient comfort while maintaining high standards of customer service.

Financial & Inventory Management

• Process invoices, payments, and assist with payroll coordination.
• Manage petty cash, track expenses, and support budget oversight.
• Conduct stock-taking, order supplies, and ensure the availability of medical and skincare products.

Marketing, Sales & Social Media

• Promote treatments and retail products to enhance sales.
• Create and manage engaging content for social media, including product showcases, special offers, and educational videos.
• Assist with planning and executing promotional events and marketing campaigns.

Client Follow-Ups & Retention

• Conduct post-treatment follow-ups to ensure patient satisfaction.
• Maintain detailed records of patient interactions and feedback.
• Proactively engage with previous and potential clients to build strong relationships.

Team & Facility Management

• Oversee office maintenance, ensuring a clean, functional, and professional workspace.
• Coordinate with external service providers for IT support, building maintenance, and security.
• Support the medical team by optimizing scheduling and workflow efficiency.

What Were Looking For:
Minimum Qualifications

• Diploma Administration, Office Management, Healthcare Administration, or a related field (NQF Level 5-7).
• Certificate in Medical Reception, Practice Management, or Billing Administration (advantageous but not mandatory).