Job Description

US Medical Insurance Customer Support Consultant

We are seeking a dedicated and compassionate Customer Support Consultant to join our team, specializing in US Medical Insurance. This role requires expertise in navigating the intricacies of US medical insurance and authorization processes, as well as a strong background in bookkeeping. In addition to technical skills, the ideal candidate should possess excellent English-speaking abilities and a caring nature to assist elderly patients effectively.

Key Responsibilities:

• US Medical Insurance Expertise: Utilize your in-depth knowledge of US medical insurance procedures, policies, and authorization processes to assist patients and resolve their inquiries.
• Bookkeeping: Maintain accurate records of patient interactions, insurance claims, and billing information, ensuring all financial transactions are properly documented.
• Patient-Centered Support: Show empathy and patience when dealing with elderly patients, providing them with the support and guidance they need to navigate their insurance-related concerns.
• Effective Communication: Exhibit excellent English-speaking skills to communicate clearly and concisely with patients, insurance providers, and internal teams.

Qualifications:

• Previous experience in US medical insurance and authorization processes is essential.
• Strong bookkeeping skills and attention to detail.
• Exceptional interpersonal and communication skills, with a caring and empathetic approach.
• Proficiency in English, both written and spoken.
• Excellent customer support and problem-solving abilities.
• Ability to work independently and as part of a team.
• Empathy and patience when dealing with elderly patients.

Benefits:

• Competitive salary and benefits package.
• Opportunity to make a positive impact on the lives of elderly patients.
• Collaborative and supportive work environment.
• Ongoing training and professional development opportunities.

If you meet the qualifications and are passionate about providing exceptional support to elderly patients in navigating their US medical insurance, we encourage you to apply. Join our team and contribute to the well-being of those who need it most.

Exclusively Remote