Job Description

As a professional all services delivered needs to be in line with the Cancercare values, of CARE. Each task needs to be consistently executed whilst at all times displaying a positive influence on all stakeholders and within the general working environment. It is expected from the employee to deliver all tasks reflecting a willingness to operate outside the scope of the job description as per operational requirements. The factors below cannot therefore be reviewed in isolation.



To display the company values: C - Compassion, A - Accountability, R - Respect, E - Ethics (CARE)

Job Purpose

:



To ensure the efficient coordination of the authorization process and provide accurate, professional administrative and financial support to the unit, enabling a smooth workflow, effective patient care, and alignment with Cancercare's CARE values.

SKILLS, KNOWLEDGE, AND EDUCATIONAL PROFILE

Skills:

Time management and organizational skills - Excellent time management and organizational skills are needed to optimize provider schedules, manage patient flow, and meet deadlines.

Strong communication (verbal and written) - Strong verbal and written communication skills are necessary for interacting with patients, colleagues, and for documenting information accurately.

Problem-solving and analytical ability - The ability to handle patient concerns, resolve conflicts, and troubleshoot issues that arise in a busy office environment is important.

Computer Skills - Strong computer literacy, including Microsoft Office Suite and specific EHR systems, is vital for administrative tasks.

Attention to detail and accuracy

Planning and prioritization skills

Customer Service - The ability to greet patients, answer questions professionally, and maintain a friendly and compassionate demeanor is key.

Knowledge:

Medical Terminology

Electronic Health Records

Medical aid processes, billing, and patient administration

Personal Attributes:

Emotional resilience and accountability

Integrity, loyalty, and initiative

Compassion and respect

Team-oriented with a strong work ethics

Minimum Education:

Grade 12 (Matric)

Relevant Diploma with Mathematics and or Accounting.

Computer literacy (Microsoft Office 365).

Minimum Experience:

* 2 years in a medical environment, including knowledge of ICD-10 coding and medical aid authorization processes (oncology background advantageous).