Identify and troubleshoot complex mechanical, electrical, or technical problems.
Conduct precise repairs, requiring specialized knowledge & skills to ensure quality service & safety.
Provide guidance, training & mentorship to less experienced technicians.
Assist to elevate the team's overall skill level & ensure all work meets stringent quality standards.
Liaise with customers to explain technical issues, repair processes & recommendations.
Enhance customer satisfaction and trust.
Keep abreast with the latest industry advancements, methods & tools via ongoing education & training.
Maintain records and compile failure reports.
Document diagnostic findings, repair procedures, parts used & other key details for future reference.
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