Master Service Advisor

Sandton, Johannesburg, South Africa

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Key Responsibilities

Act as the primary contact for customers throughout the service process.
Accurately capture vehicle concerns, prepare detailed job cards, and provide cost estimates.
Liaise closely with technicians and the workshop controller to ensure timely and accurate repairs.
Keep customers informed of repair progress, additional work, and completion timelines.
Conduct vehicle handovers, ensuring all work has been completed to Toyota standards.
Manage warranty claims, service plans, and goodwill requests in line with OEM guidelines.
Promote additional products and services to enhance customer value and dealership profitability.
Ensure all work complies with Toyota's quality, safety, and operational requirements.
Contribute to customer retention and satisfaction through proactive communication and follow-up.

Minimum Requirements

Minimum 3-5 years' experience as a Service Advisor within a franchised dealership (Toyota experience preferred).
Toyota Master Service Advisor Certification or equivalent qualification advantageous.
Sound knowledge of Toyota systems (Autoline, E-Toyota, TSM, etc.) and DMS platforms.
Strong technical understanding and customer relationship skills.
Excellent administrative, organisational, and communication abilities.
Valid driver's licence and professional presentation.

Key Competencies

Administrative

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