Job Description

Business Unit:

Sales & Distribution

Function:

Administration and Office Support

Date:

4 Oct 2025

Key Purpose

Within the Discovery Mass Market team, the Administrator will provide support to the Operations team and admin functions within the division.

Areas of responsibility may include but not limited to

To compile and action work based on the daily, weekly and monthly reports To assist the Operations Manager, support all branches regionally Collaborate with all business areas Monitor operations efficiencies To assist with branch escalations from Office Administrator and Sales Managers Compile and present monthly team reports Ensure all on-boarding and offboarding occurs within set SLAs Receive and service walk in clients Serve as a liaison to Discovery To assist with Discovery broker escalations To compile Credit Control report To consolidate and send the submission report to all branches To assist the Operations Manager with insights and trend analyses

Competencies

Attention to Detail Planning and organizing and workflow management Customer service orientation Coping and dealing with Pressure Good verbal and written communication skills Relationship building skills Results orientation Assertiveness Positive attitude Time management skills Multi-task on multiple projects

Education and Experience

Matric Experience in the Financial Services Industry Knowledge and understanding of Funeral Plans - Advantageous Strong Excel and PowerPoint Skills essential


EMPLOYMENT EQUITY



The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.