Job Description

Business Unit:

Sales & Distribution

Function:

Administration and Office Support

Date:

10 Jul 2025

Key Purpose

The Funeral Distribution team will have a total Sales Manager complement of 12 in various regions and the role of the Office Administrator would be to provide support to the sales team as well as manage operations and admin functions within each branch or office for the division.

Areas of responsibility may include but not limited to

To QA all submitted business To assist with the capturing of new business and claims, follow up on outstanding requirements with SLA To compile and action work based on the daily, weekly and monthly reports To assist the Sales Manager Collaborate with all business areas Monitor office efficiencies Service financial advisers and serve as a conduit between the manager and business Compile and present monthly team reports Ensure all on-boarding occurs within set SLAs Receive and service walk in clients Serve as a liaison to Discovery To answer the phone and manage office functions. To serve as a frontline administrator and

receptionist for walk in clients
To assist the Sales Manager with insights and trend analyses

Competencies

Attention to Detail Planning and Organizing and workflow management Customer service orientation Coping and dealing with Pressure Good verbal and written communication skills Relationship building skills Results orientation Assertiveness Positive attitude Time management skills Multi-task on multiple projects

Education and Experience

Matric Experience in the Financial Services Industry Knowledge and understanding of Funeral Plans

EMPLOYMENT EQUITY



The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.