Job Description

Job Number
71827



Job Type
Permanent



Job Title
Mascor : Working Foreman



Computer Skills
Ms Office



Industry
Agriculture



City
Salt Rock



Province
Kwazulu Natal






Customer service

• Ensure customer satisfaction is at 100% and all queries are attended to timeously.
• Ensure proper communication regarding jobs in progress
• Enhance facilities
• Improve technical skills in the workshop
• Effective marketing

Profitability

• Ensure the Service Department achieves budget objectives by continual (weekly/monthly) examination of accounts, operating controls and composite figures to allow the necessary improvements and corrective action to be taken where variations occur.
• To operate the service department efficiently which will be measured by 85 % achievement of labour utilization.
• 100 % achievement of labour productive efficiency
• 85 % achievement of overall labour sales efficiency
• Ensure accurate invoicing and job costing in the service department which will be monitored by the achievement of a labour recovery rate.
• To ensure premises and equipment and other assets are controlled and used effectively.
• Plan and allocate the technicians' work based on their skill, expertise, and experience.
• Monitor and boost warranty and service package sales.
• Manage the service schedule and warranty claims.
• Direct and assist technicians to ensure repairs are completed to the desired standard.
• Maintain service processes, policies and guidelines and ensure that they are carried out safely.
• To check completed work and ensure parts and labour are fully accounted for.
• Maintain workshop discipline and organization, ensuring cleanliness and safety of the working environment.
• Communicate with the Branch/Sales Manager regularly to review workshop performance and address any specific issues.
• Co-ordinate with the Branch/Sales Manager over the training needs and experience of the workshop team, and delegate tasks to match these needs.
• Responsibility for the special tool inventory and recommendation of the purchase of new tools if necessary
• To maintain effective control of expenses in line with budget objectives by monthly examination of management accounts.

To apply immediately for this position click here: www.unique.co.za/candidate_registration_1.aspx?JobID=71827&referrer=Unique




Inherent Requirements


REQUIREMENTS:
a. Qualifications:

• i. Min: Grade 12 / N2 & Job-related Trade certificate

b. Experience:

• i. 5 xe2x80x93 7 Yearxe2x80x99s experience as a Service Technician (Diesel Mechanic)

KEY COMPETENCIES

• Able to operate under pressure.
• Attention to detail.
• Good communication skills
• Excellent practical skills
• Problem-solving abilities.
• Willing to work in a team.
• Supervisory skills,
• Computer literacy,
• Time management skills
• Motivational abilities.

What Qualification
Grade 12 / N2 & Job-related Trade certificate



Minimum Qualification
Certificate



Status
Available