Job Description

*

To provide

customer-facing administration, marketing execution, and e-commerce coordination

. Ensures premium customer service,

smooth online order processing by booking couriers via Bob Go

and coordinating with the

production team (who pack orders)

, plus consistent delivery of newsletters, campaigns, and online content. Works closely with the Experience Manager to support event promotion while keeping backend systems tight.

Responsibilities:

Customer Communication & Service

Respond promptly to all customer emails, phone calls, and social DMs. Manage general enquiries, product questions, and event-related FAQs. Prepare/send online customer quotes and follow up to close sales. Liaise with corporate clients for event booking details, invoicing, confirmations (then hand over to Experience Manager for bespoke quotes). Manage after-sales comms (thank-you emails, review requests). Coordinate event booking confirmations, reminder emails, guest list updates.

Fulfilment & Order Coordination

Act as the main contact for online order processing.

Book couriers via Bob Go

for all online orders. Liaise with

production

to ensure correct/timely packing and dispatch. Ensure tracking numbers are generated and sent to customers. Troubleshoot delivery issues and resolve complaints quickly. Maintain accurate dispatch records for reporting/follow-up.

E-Commerce & Shopify Management

Update/manage Shopify product/event listings, pricing, descriptions, imagery. Create/maintain banners, homepage features, seasonal landing pages. Monitor stock levels in Shopify and flag replenishment needs. Set up promo codes/discounts/limited offers as briefed. Analyse store data for conversion and AOV improvements.

Marketing Campaign Implementation

Support Owner/Experience Manager to implement strategies. Schedule/post content by the marketing calendar. Monitor engagement and report reach/clicks/conversions. Assist with paid ads (FB/IG/Google) as briefed. Coordinate influencer gifting and brand collaborations.

Newsletters & Email Marketing

Plan, design, and send newsletters (events, releases, offers). Write brand-aligned copy; source visuals. Segment lists for targeted mailings. Track opens/CTR/conversions and refine.

Content Creation & Editing

Capture/edit photo/video for products/events/BTS. Prepare video content for social, web, and email. Maintain an organised digital asset library.

Data, Reporting & Insights

Monthly reports: online sales, campaign performance, social engagement. Provide actionable insights (what to do next, not just numbers). Maintain accurate customer records; help grow the subscriber database from events, online orders, and in-store sign-ups.
Qualifications and Experience:

Matric Qualification in Marketing Min 4 years in Marketing and e-commerce role Admin experience
Job Type: Full-time

Pay: R20000,00 - R25000,00 per month

Work Location: In person