Job Description

Our client is seeking a proactive, organised, and creative Administration, Marketing & E-Commerce Coordinator based in Sandton, Johannesburg. The ideal candidate will be a hands-on multitasker with strong administrative and digital marketing skills, capable of ensuring smooth operations and delivering excellent customer experiences.
Responsibility include:

• Respond promptly to all customer emails, phone calls, and social DMs.
• Manage general enquiries, product questions, and event-related FAQs.
• Prepare/send online customer quotes and follow up to close sales.
• Liaise with corporate clients for event booking details, invoicing, confirmations (then hand over to Experience Manager for bespoke quotes).
• Manage after-sales comms (thank-you emails, review requests).
• Coordinate event booking confirmations, reminder emails, guest list updates.
• Act as the main contact for online order processing.
• Book couriers via Bob Go for all online orders.
• Liaise with production to ensure correct/timely packing and dispatch.
• Ensure tracking numbers are generated and sent to customers.
• Troubleshoot delivery issues and resolve complaints quickly.
• Maintain accurate dispatch records for reporting/follow-up.
• Update/manage Shopify product/event listings, pricing, descriptions, imagery.
• Create/maintain banners, homepage features, seasonal landing pages.
• Monitor stock levels in Shopify and flag replenishment needs.
• Set up promo codes/discounts/limited offers as briefed.
• Analyse store data for conversion and AOV improvements.
• Support Owner/Experience Manager to implement strategies.
• Schedule/post content by the marketing calendar.
• Monitor engagement and report reach/clicks/conversions.
• Assist with paid ads (FB/IG/Google) as briefed.
• Coordinate influencer gifting and brand collaborations.
• Plan, design, and send newsletters (events, releases, offers).
• Write brand-aligned copy; source visuals.
• Segment lists for targeted mailings.
• Track opens/CTR/conversions and refine.
• Capture/edit photo/video for products/events/BTS.
• Prepare video content for social, web, and email.
• Maintain an organised digital asset library.
• Monthly reports: online sales, campaign performance, social engagement.
• Provide actionable insights (what to do next, not just numbers).
• Maintain accurate customer records; help grow the subscriber database from events, online orders, and in-store sign-ups.

Qualifications and Experience:

• Diploma or degree in Marketing, Business Administration, Communications, E-Commerce, or related field.
• 3-5 years of experience in e-commerce, digital marketing, or administrative coordination.
• Proven experience managing Shopify or similar online store platforms.
• Strong understanding of social media marketing (Instagram, Facebook, TikTok, LinkedIn) and email marketing tools.
• Experience creating, scheduling, and analysing online content and campaigns.
• Basic design skills with familiarity in Canva, Adobe Creative Suite, or similar.
• Excellent written and verbal communication skills; ability to write engaging, brand-aligned copy.

Please do not apply for the position if you do not meet the requirements.
Should you not receive a response to your application within two weeks please consider your application unsuccessful.