Job Description

Key Output

Planning and coordinating of repair, service and maintenance jobs for a team of service artisans to comply
with Caterpillar standards and customer requirements.


Planning, Prioritizing and initiation of jobs and long term planning of component change outs. Assist with achievement of key performance indicators (KPI's) Ability to apply warranty policies and procedures. Resolve internal and external customer queries. Building of Bar Charts for projects. Timekeeping of workforce. Managing the work in progress (WIP), work order closing and work order history. Effective self-management, Control returning of components. Prepare reports as required and attend site meetings, customer meetings and other relevant meeting when required, FMCS and quarterly mining plan. Manage signed fleet downtime and ensure that correct downs are recorded on AMT Component change out Management as per Life cycle cost of equipment.

Parts ordering process knowledge and parts follow up with parts department.

Meetings and follow-ups with BRC regarding components that is under repair. Scheduling of LDV maintenance as per customer plan.

Adhere to planning and scheduling SOP.

Working hand in hand with Site Performance Manager.

Qualification, Experience and Competencies

Matric, and trade certificate (Diesel or Earthmoving Mechanic) 3 years planning and scheduling experience. Knowledge of safety and MHSA requirements. SAP, CRM, AMT, processes and SAP, SIS user knowledge. Sound business and financial acumen; sound business communication and presentation skills. * Advanced Microsoft Office knowledge.