Job Description

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Role Purpose/Business Unit:
The Managing Executive, Business Operations, is a strategic leader responsible for driving operational excellence, commercial effectiveness and overall delivery across the Vodacom business back office functions. This role oversees the critical processes that support the sales cycle, in-life operations, and business performance, ensuring efficiency, accuracy, and alignment with the company's growth objectives. The incumbent will be a key driver of maintaining the health and quality of the sales pipeline to deliver profitable growth, enabling the in-life growth of customers and empowering data-driven decision-making across the business. The incumbent is in charge of the pre-contract, during contract and post contract phases of the customer life cycle. The overall responsibility for delivery across the Vodacom Business divisions, Subsidiaries and divisions outside Vodacom Business, sits here.
Your responsibilities will include:
1. Strategy Formulation & Execution:

• Commercial Operations

• Define and translate the organisational strategy into meaningful operational targets.
• Create the strategy and frameworks for robust pipeline management processes and tools
• Guide the team in monitoring, analysing and intervening to optimise pipeline health, identifying trends and potential risks
• Collaborate with sales leadership to ensure accurate forecasting and pipeline conversion
• Define and implement the right governance around sales administration functions, to ensure efficient and accurate processing of sales
• Lead and continuously improve the bid management process through the appropriate strategies and best practices
• Develop and lead pricing strategies and deal structures that maximize profitability
• Establish and maintain a comprehensive win-loss analysis program

• In-Life Operations

• Ensure governance to maintain compliance with contractual obligations and mitigate risks
• Lead and continuously improve the order fulfilment process, ensuring timely and accurate delivery of products and services and uplifting customer satisfaction
• Lead and solve the relevant customer escalations
• Develop and oversee programs to enhance customer value and loyalty
• Ensure the continuous monitoring of customer satisfaction and identify opportunities for improvement

• Business Performance

• Oversee the system enablement of the sales team
• Develop and maintain a fair and effective commissions policy
• Develop and drive customer segmentation strategies to optimize sales and marketing efforts
• Define the frameworks to establish and monitor sales targets and performance metrics
• Ensure regular reports on sales performance and identify areas for improvement
• Develop and maintain a strategy to provide comprehensive business performance reports and dashboards
• Develop and oversee the customer intelligence strategy
• Oversee the management of all customer lifecycle steps: customer engagement & communication, campaign execution & optimisation, customer proposition & offer modelling; with the primary objective to maintain, develop and increase retention, activity rates, NPS and revenue through targeted initiatives.

• Commercial Management

• Oversee and ensure customer bids and proposals are compelling, market competitive commercial solutions. Ensuring conformance to the defined governance processes and timeous delivery.
• Oversee and ensure customer contracts are error free, watertight and covers business risk exposure and are delivered in a timely manner

• Delivery Management

• Leads delivery across Vodacom Business and Subsidiaries on multiple product lines, and manages stakeholders to ensure on time delivery by upholding contractual obligations
• Collaborates with Sales to ensure customer success across Vodacom Business in the delivery of large scale, complex technology projects to key customers
• Oversees the order fulfilment process to ensure timely and accurate processing of customer orders, including product delivery, service activation and billing set-up

2. Budget Management

• Manage financials and associated controls for effective cost control.
• Rigorously monitor expenditure against approve budgets and put measures in place to address variances. Continuously identify areas for improved efficiency and reduced cost.
• Effectively manage the function and its objectives in line with approved budgets, report variances as required and recommend / implement remedial action within the respective span of control
• Assess expenditure and resolve gaps
• Review and authorize payments in line with approved budget and policy and submit for final processing
• Ensure identification, implementation and development of processes to optimise cost efficiency

3. Stakeholder Management

• Partner with Sales to continuously optimise margins and customer experience.
• Collaborate, champion and enable effective leadership and cross-functional working relationships to create a unique, superior customer experience based on leadership practice. Connect and leverage the skills of various functional teams to generate synergy across all the different customer touch points
• Provide specialised and technical support to internal and external stakeholders to ensure achievement of functional and organisational objectives
• Establish and monitor healthy, diverse internal and external relations and implement remedial actions where required, in the achievement of organisational goals.
• Develop and maintain key account relationships with channel partners, ensuring that channel partners are aligned to the customer experience expectations and to the sales partner strategy framework.
• Manage the multiple internal & external stakeholders across the landscape
• Ensure service delivery translates into an above industry Net Promoters Score (NPS) standard.

4. Delivering through People:

• Oversee the activities of the team to ensure effective delivery of business outcomes.
• Supports and enables the team to succeed by encourage frequent knowledge sharing between team members amongst other enablement initiatives.
• Create fit for future organization capability through skills development informed by skill gap analysis in line with business strategy and ensuring that the identified skills gaps, are addressed through training.
• Develop a high performing team by embedding formal performance management process, informal coaching through continuous 1:1 performance discussion
• Embed the Spirit of Vodacom by living the Spirit behaviours and ensuring consistent Spirit engagement initiatives.
• When required, initiate disciplinary processes for team members calling on support from HR when required
• Resolve grievances raised by team members and escalate only if required
• Motivate team members and ensure that their efforts are recognised by using Vodafone Stars platform.

The ideal candidate for this role will have:

• B Degree in Business Administration, Finance, or a related field;
• Postgraduate qualifications/MBA (Desirable)
• 10+ years' sales experience in the telecommunications or technology related environments e.g. (ICT) with demonstrated experience in:

• Managing backoffice operations, commercial management, or a related field, preferably in the technology industry
• Proven track record of driving operational excellence and commercial effectiveness
• Strong understanding of sales cycle management, contract management, and order management
• Experience with CRM and ERP systems

Technical Competencies

• Strategic mind set and out of box thinking
• Experience in solution selling within enterprise customers
• Deep understanding of the customer's business, it's market and industry alongside key decision-makers and influencers in account organisation
• Ability to translate customer's objectives and strategy into relevant Vodacom Business propositions
• Robust understanding of account P&L
• Experience working in multinational matrix organisation
• Successful track record of managing multi- industry sales teams and demonstrate profitable revenue growth
• Strategic Thinking: Effectively delivers against assigned strategy, exceeding expectations. Translates strategy into clear areas of focus and priorities

Behavioural Competencies

• Customer Focus: Prioritizing customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement or innovation
• Collaboration: Actively fosters collaboration, seeks input and effectively partners
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• People Management: Ensure team work together to deliver on their responsibilities creating accountability and ownership
• Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

Closing date for Applications: 16 July 2025.
The base location for this role is Vodacom, Midrand Campus.
The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.
Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people's individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.