Job Description

Job Overview

Business Segment:

Personal & Private Banking

Location:

ZA, WC, Cape Town, 2 Heerengracht Street

Job Type:

Full-time

Job Ref ID:

80445785A-0001

Date Posted:

10/5/2025







To be the Subject Matter Expert (SME) for Branch, Private and Business Client scheduling and be accountable for the execution of provincial workforce tactical and operational plans. The role oversees end-to-end workforce management (forecasting, scheduling, monitoring and reporting) to ensure service level agreements are achieved, staffing contracts are adhered to, and future resourcing needs are met through accurate data-driven insights.

Key Responsibilities:

Lead provincial workforce planning and scheduling to ensure branches and Points of Representation (PORs) are adequately resourced during peak and off-peak periods.

Monitor performance, overtime and capacity trends, providing analysis and recommendations to provincial leadership and stakeholders.

Ensure compliance with labour laws, staffing contracts and regulatory requirements while managing workforce budgets and vendor hours.

Build and lead a high-performing workforce team, fostering continuous improvement, coaching and stakeholder collaboration.

Qualifications

Bachelor's Degree or Advanced Diploma (NQF7) in Business, Commerce, Human Resource Management, Operations Management, or a related field (e.g. BCom in Business Management, Industrial/Organisational Psychology, or HR Management).

Certification in Workforce Management systems or Analytics will be beneficial.



Minimum Experience



3-4 years' experience in Personal and Private Banking (PPB) or service/operational roles at management level.

Proven expertise in workforce management, including provincial client coverage planning, forecasting, scheduling, and capacity planning, with accountability for executing workforce strategies in partnership with key stakeholders to ensure alignment and service level delivery.

Demonstrated ability to manage small teams effectively, while collaborating with diverse stakeholders such as Finance, People and Culture (HR), and Operations.

Strong analytical capability, sound risk management knowledge, and proficiency in workforce management systems such as the Branch Scheduling Tool (BST) or equivalent platforms.

Proficiency in data analysis and reporting tools, including Power BI, MS Excel (advanced), and other workforce analytics platforms.

Additional Information

Behavioural Competencies:

Articulating Information & Providing Insights

Conveying Self-Confidence & Convincing People

Embracing Change & Exploring Possibilities

Making Decisions & Taking Action

Managing Tasks & Producing Output

Resolving Conflict & Team Working

Technical Competencies:

Workforce Planning & Workflow Management

Workforce Data Analysis & Workforce Insights

Risk Identification & Risk/Reward Thinking

Workspace Management

Please note:

All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za