Job Description

Job Purpose

To plan, manage and monitor all logistics activities and processes in order to deliver on approved operational plans and to continuously enhance service delivery through the inbound logistics activities of parts, products and accessories to dealerships.

Position Overview

Specific Role Responsibilities

GENERIC JOB OUTPUTS

PROCESS

Champion policy frameworks and objectives with internal partners to ensure integration between functions, in pursuit of strategic goals. Communicate top down policy modifications, ensuring overall buy in and support of organisational goals and objectives. Contribute to the development of the appropriate strategy and set targets within area of accountability. Coordinate, oversee and facilitate the development, alignment and implementation of tactical strategy and delivery plans across functional area. Define standard operating procedures (SOPs). Develop, implement and control mechanisms to safeguard assets and stock in line with organisational and M/Importer policies and procedures. Ensure high services that maximise inventory availability in accordance toSLA's. Generate innovative ideas to expand and optimise the aftersales business including parts supply chain activities. Implement and manage end-to-end processes. Keep abreast of latest technology and industry best practices to improve operations where applicable. Manage all operational risk and risk mitigation initiatives. Manage and monitor warehouse stock levels and stock accessibility in order to ensure stock availability for sales. Manage fleet and fleet expectations in order to support the distribution function. Manage supplier relationships to measure performance, quality assurance and agreed delivery timeframes to ensure availability of stock. Manage of stock/parts and ensure availability. Managing operational capabilities and business processes in order to optimise business results. Monitor and report on progress against operational plans and adjust where required. + Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities. Resolve problems by applying the necessary discretion and guidelines.

FINANCE

Drive optimisation to maximise profits. Ensure accurate billing taking into account additional charges and profit margins. Ensure effective and efficient administration of operational costs within budget and identify areas of financial risk. Manage financial activities in line with approved policies and procedures. Manage transactions according to business plan action applicable interventions. + Manage, monitor and report on budget variances and provide solutions. Monitor and track expenditure and pricing models to maximise cost benefit ratios and increase shareholder value. Optimise logistic operations in order to maximise efficiencies that contributes to cost reductions.

CLIENT

Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business. Advise on and provide support to ensure the effective resolution of queries in order to ensure customer satisfaction and retention. Build sustainable relationships that contribute to a culture of customer service excellence. Continuously monitor actual process turnaround times, quality standards and resolve issues speedily in accordance with company/M/Importer standards, to meet and exceed CSI objectives. Ensure that the business is evolving by latest available products. Plan, manage and monitor processes to ensure customer service excellence.

PEOPLE

Create an engaging, enabling and productive work climate aligned to the employee value proposition. Implement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee relations to ensure an optimal working environment. Lead and manage team by providing meaningful context to daily activities, setting performance standards and educating the team on policy and process. Manage teams within the context of defined processes, set required performance parameters and act as coach and mentor where required. Manage workforce planning aligned with talent management strategies, including recruitment, learning and development, performance management, reward and recognition and employee relations to ensure an optimal working environment. Monitor and positively influence and manage change, and offer operational support where required. Own and live up to company values.

Qualifications and Experience

Minimum Qualification

Matric (Grade 12) A tertiary qualification in Logistics, Supply Chain Management, or a related field is preferred.

Minimum Experience

3 - 5 years' experience in a similar environment, of which at least 1 - 3 years' supervisory / team lead experience

Preferred Experience

1 - 3 year experience in a similar environment

Skills and Personal Attributes

Minimum Requirements

* A broad understanding of the motor and/or the logistics and /or transport industry and legislation relating thereto.