Job Description

Position Reports to: Lead: Taxpayer Services

Division: Taxpayer Engagement (Free State)

Location: Bloemfontein X1

Advert Closing Date: 21 November 2023

About the Position

SARS is looking for highly skilled, service orientated, self-motivated, experienced individual to work within Taxpayer Services in Bloemfontein. The individual should be an inspiring leader with the ability to build and work with a great service team, display steward leadership while providing guidance and great customer service to the taxpayers and relevant stakeholders. The prospective manager should have the ability to create a conducive work environment that motivates employees in the branch to achieve SARS strategic intent aligned to Branch Operations to support Voluntary Compliance by making it easy for compliant taxpayers and hard and costly for non-compliant taxpayers. Executed effectively, this role will create the required competence within SARS under Service Obsession to achieve its strategic intent and deliver positive and impactful results against clear objectives of the organisation in service delivery.

Job Purpose

To enhance the alignment of the SARS strategic intent by overseeing the day to day running of Branch Operations to meet the expectations of clients, in service delivery. However, the Branch Manager should ensure that all daily activities are always in line with the organisation's strategic objectives.

Education and Experience

Minimum Qualification & Experience Required

Relevant Bachelor's Degree / Advanced Diploma (NQF 7) (Accounting and or Management) AND 8-10 years' experience in a similar environment (Customer Service / Branch Operations) (Branch Operations), of which 3-4 years at junior management level

OR

Senior Certificate (NQF 4) AND 15 years related experience in a similar environment (Customer Services/ Branch Operations), of which 3-4 years at junior management level

Job Outputs:

Process

• Link and communicate unit's objectives back to mandate, schedule and prioritise activities and allocate work to meet identified work outputs.
• Deploy resources appropriately and anticipate and resolve problems to ensure that tactical targets are achieved within agreed deadlines & standards.
• Manage a work function or unit by focusing on the delivery and achievement of set objectives within specified time frames, costs and standards.
• Apply the necessary discretion and judgment in making decisions and overcoming obstacles in order to attain set goals and objectives.
• Build strong relationships through providing direction and leadership to others and expressing positive expectations.
• Implement risk management, governance and compliance policy and processes to identify and manage governance and risk exposure.

Governance

• Implement governance, risk and compliance policy in own practice area to identify and manage governance and risk exposure liability.
• Manage and or advise on the translation and application of policy in a specific functional area.

People

• Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals.
• Develop and maintain a team that is capable for operating to their full capability and provide appropriate skills, knowledge and experience.

Finance

• Contribute to the development of divisional budgets to minimise expenditure aligned with divisional plans.

Client

• Increase SARS awareness and number of new registrations by implementing tax education and tax base broadening initiatives.

Behavioural competencies

• Accountability
• Stakeholder Engagement and Management
• Conceptual Thinking
• Honesty & Integrity
• Teamwork
• Trust
• Respect
• Problem Solving & Analysis
• Customer Service
• Developing Others
• Fairness & Transparency
• Championing the Mandate
• Influencing Others
• Mobilising Teams
• Driving for Excellence
• Leveraging Diversity
• Accurate Understanding
• Building Sustainability

Technical competencies

• Functional Policies and Procedures
• Managerial Budgeting
• Tax Knowledge
• Customer Relationship Management
• Effective Business Communication
• Problem Analysis & Judgement
• Planning, Management & Measurement
• Decisiveness
• Business Acumen
• Building Customer Loyalty

Compliance Competency

• Security Clearance: GOC Confidential

Competency Definition: Grade of Clearance: a) sensitive info (b) commercial info, the disclosure of which may cause financial loss to an entity or may prejudice an entity in its relations with its clients, competitors, contractors and suppliers.

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.

South African Revenue Service