Job Description

The position will focus on the management, maintenance, and enhancement of the After-Sales related systems. This position will work collaboratively with cross-functional teams (Service, Technical, Warranty, and the dealer network).
KEY PERFORMANCE AREAS:
Project Management

• Coordinating internal resources and third parties/vendors for the flawless execution of projects.
• Developing project scopes and objectives, involving all relevant stakeholders / business owners and ensuring technical feasibility.
• Ensuring that all projects are delivered on-time and within scope.
• Ensuring resource availability and aligning priorities to business needs and expectations.
• Continuous feedback to stakeholders /business owners.
• Establish and maintain relationships with third parties/vendors/dealers.

Application Management

• Continuous improvement of workflows and systems to speed up processes.
• Business analysis and specking of system changes.
• Ongoing development and maintenance of existing and new systems.
• To have a close relationship with the development team and to ensure that there is an understanding of the system requirements.
• Managing new BI development and reporting.

3rd Part Systems Integration

• Management of Integration to 3rd Party Systems. E.g., Dealer Management Systems, Innovation, and SAP.
• Quality assurance of any new system changes.
• Monitoring of live systems and escalation of any issues.

Human Resources

• Management of supplier teams
• Continuous development and training of staff
• Empowerment of staff

QUALIFICATION AND EXPERIENCE REQUIRED:

• NQF level 7: (360 credits - Level 8 Framework) or equivalent qualification
• Project Management
• System Development experience
• Business analysis experience
• Project management experience
• Experience with Application Integration and Business Process Integration
• Database knowledge (DB2) and SQL
• Dealer Sales or Service experience
• Warranty process experience
• Computer Literacy (MS Office package - advanced)
• Excellent communication skills (verbal and written)

COMPETENCIES:

• Innovative ideas
• Appropriate judgement & problem solving
• Decision making
• Perseverance and Assertiveness
• Prioritisation and Allocation of Resources
• Teamwork
• Establishing Framework and Systems for Management

Special Conditions Attached to the job:

• May be required to act in the capacity of surrounding posts.
• May be required to work overtime.
• May be required to travel and stay overnight.
• Maybe required to be placed on standby.
• May be required to participate in Development Programs Travel to Dealers where necessary
• Travel to suppliers for meetings as required.